Counselor & Program Coordinator

DISCLOSURES

The statements contained in this posting describe the general scope and level of services and responsibilities associated with this opportunity and are not intended to be all-inclusive. Responsibilities or deliverables may evolve based on program needs, credential limitations, regulatory requirements, operational changes, or strategic direction.

This opportunity may be structured as either W-2 employment or an independent-contractor engagement, depending on organizational needs, the individual’s qualifications, the intended working relationship, applicable worker-classification requirements, and the final written agreement.

Independent-contractor status will be used only when the actual relationship supports lawful independent-contractor classification. Selection of the 1099 option, payment by Form 1099, or an individual’s preference does not independently determine worker classification.

ABOUT THE COMPANY

Enterprise Management Solutions, LLC (EMS) is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service.

Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.

COMPANY WEBSITE:

COMPANY PHONE NUMBER: (667) 309-5345

HR DEPARTMENT PHONE NUMBER: (667) 309-5345 EXT 10

HR DEPARTMENT EMAIL ADDRESS: [email protected]

POSITION TITLE: Counselor & Program Coordinator

ALTERNATE TITLE(S): Behavioral Health Counselor & Program Coordinator, Group Counselor & Program Coordinator, Counseling & Program Coordination Consultant, Behavioral Health Program Coordination Consultant

COMPANY: Enterprise Management Solutions, LLC

DIVISION: To Be Confirmed

DEPARTMENT: To Be Confirmed

UNIT: To Be Confirmed

WORK LOCATION: Baltimore, Maryland 21216 | On-Site

ENGAGEMENT OPTIONS:

Option 1 – W-2 Employee

• Full-Time
• Hourly, Non-Exempt
• Approximately 35 hours per week
• Approximately 7 hours per day, 5 days per week
• Expected service mix: approximately 10 hours of group facilitation and 25 hours of program coordination per week
• Eligible for applicable Company benefit plans, subject to plan terms, eligibility requirements, and waiting periods

Option 2 – 1099 Independent Contractor

• Independent Contractor / Nonemployee Service Provider
• Up to 35 authorized service hours per week based on approved program needs and accepted assignments
• Anticipated service mix of up to approximately 10 group-facilitation hours and 25 program-coordination hours per week
• No guaranteed minimum volume of assignments or service hours
• Ineligible for employee benefits
• Contractor controls the professional manner and means of providing accepted services, subject to applicable law, professional standards, client needs, required outcomes, deadlines, confidentiality, safety, and site-access requirements

COMPENSATION RANGE: $22.00–$30.00 per hour or authorized service hour, based on credential, relevant experience, engagement type, and approved arrangement.

For 1099 engagements, compensation and invoicing requirements will be governed by the executed independent-contractor agreement or work order.

BENEFITS PACKAGE:

• W-2: Eligible to participate in applicable Company benefit plans, subject to plan terms and eligibility requirements.
• 1099: Ineligible for employee benefits. Independent contractors are responsible for their own taxes, insurance, business expenses, licenses, and other independent-business obligations.

ACCOUNTABLE TO / COORDINATION WITH:

• W-2: Designated Company leadership and onsite program leadership.
• 1099: Designated contract administrator and program contact for accepted deliverables, required communications, site access, and quality review.

ACCOUNTABLE FOR:

Providing structured behavioral health group services and program-coordination support; maintaining accurate and timely documentation; coordinating schedules, records, communications, and workflows; identifying and escalating material service or safety concerns; protecting confidential information; and completing assigned responsibilities or accepted deliverables in accordance with applicable professional, ethical, privacy, safety, credentialing, and program requirements.

SUMMARY OF POSITION RESPONSIBILITIES

The Counselor & Program Coordinator supports a community-based behavioral health program through a blended role combining structured client group services with program coordination, documentation, records management, scheduling, communication, and administrative support.

The successful candidate will facilitate approved behavioral health, recovery, psychoeducational, wellness, coping-skills, life-skills, or similar groups while helping maintain organized and reliable program operations.

This opportunity requires sound professional judgment, strong documentation skills, dependable follow-through, respect for client dignity, appropriate professional boundaries, confidentiality, and the ability to balance direct-service responsibilities with program-coordination needs.

GROUP FACILITATION AND CLIENT SUPPORT

• Prepare and facilitate approved structured client groups.
• Deliver services within the individual’s active Maryland credential and authorized scope of practice.
• Use professionally appropriate, culturally responsive, trauma-responsive, and inclusive facilitation methods.
• Encourage safe, respectful, and meaningful client participation.
• Observe participation, progress, barriers, behavioral concerns, and potential safety issues.
• Communicate material service, behavioral, participation, or safety concerns through approved channels.
• Maintain appropriate professional boundaries.
• Complete required group, attendance, and service documentation within applicable timeframes.

PROGRAM COORDINATION AND ADMINISTRATIVE RESPONSIBILITIES

• Coordinate program schedules, groups, meetings, service activities, and routine communications.
• Maintain organized schedules, rosters, logs, records, action lists, and workflow trackers.
• Track missing information, outstanding items, deadlines, and follow-up needs.
• Prepare routine summaries, packets, reports, meeting materials, and other program documents.
• Coordinate necessary communications with authorized program personnel.
• Support program organization, quality monitoring, workflow coordination, and readiness for internal or external review.
• Identify workflow barriers or unresolved matters and communicate them promptly through the appropriate channel.
• Use approved electronic records, email, shared calendars, word-processing tools, and other program systems accurately and securely.

DOCUMENTATION QUALITY AND COMPLIANCE

• Complete service records, group documentation, attendance records, administrative logs, and other required documentation accurately and on time.
• Ensure documentation is objective, complete, attributable, professional, and consistent with services actually provided.
• Protect information governed by HIPAA and other applicable privacy, confidentiality, and records requirements.
• Follow applicable laws, ethical standards, credential requirements, professional boundaries, safety procedures, and program requirements.
• Perform only services permitted by the individual’s qualifications, credential, contractual or employment scope, and applicable law.
• Immediately report suspected abuse, neglect, exploitation, threats, emergencies, safety events, privacy incidents, or other legally reportable concerns through required channels.

CONFIDENTIALITY AND INFORMATION HANDLING

• Protect confidential client, clinical, employee, program, and organizational information.
• Access and share confidential information only as authorized and necessary for assigned responsibilities or accepted services.
• Secure physical and electronic records appropriately.
• Protect passwords, login credentials, and system access.
• Follow applicable HIPAA, confidentiality, privacy, information-security, and records-retention requirements.
• Promptly report suspected privacy, confidentiality, records, or information-security concerns.

SAFETY AND PROFESSIONAL RESPONSIBILITIES

• Maintain awareness of client safety, behavioral concerns, and environmental risks.
• Follow applicable emergency, safety, crisis-response, and mandatory-reporting procedures.
• Maintain appropriate professional boundaries and sound judgment.
• Use respectful, culturally responsive, and trauma-responsive practices.
• Promptly communicate safety concerns, service barriers, or material issues to the appropriate program contact.
• Participate in or complete required orientation, site-access, safety, confidentiality, and assignment-specific requirements as applicable to the engagement.

W-2 EMPLOYEE EXPECTATIONS

Individuals engaged as W-2 employees will:

• Work the approved employee schedule coordinated with program leadership.
• Participate in required supervision, meetings, orientation, training, quality-improvement activities, and corrective follow-up.
• Follow Company and program policies and procedures applicable to employees.
• Maintain dependable attendance and timely communication regarding scheduling or coverage concerns.
• Perform assigned duties within the employee’s credential, qualifications, and authorized scope.

1099 INDEPENDENT CONTRACTOR EXPECTATIONS

Individuals engaged as independent contractors will:

• Independently perform accepted services and deliverables within their professional scope.
• Coordinate availability and service times so accepted services occur within applicable program operating hours.
• Control the professional manner and means of completing accepted services, subject to agreed outcomes, deadlines, client needs, professional requirements, confidentiality, safety, and site-access rules.
• Maintain an independent business operation and remain responsible for applicable taxes, licenses, professional continuing education, insurance, supplies, and business expenses.
• Submit accurate invoices identifying authorized service dates, hours or deliverables, and required supporting documentation.
• Maintain required professional liability insurance and other insurance required by the agreement.
• Complete applicable credential verification, exclusion screening, background review, and site-access requirements.
• Be permitted to provide services to other clients, provided doing so does not create a conflict of interest, misuse confidential information, or interfere with accepted contractual obligations.
• Not be guaranteed any minimum number of assignments or service hours.

PHYSICAL DEMANDS

• Regular computer, telephone, documentation, and record-review activities.
• Periodic sitting, standing, walking, and movement between program and group areas.
• Regular verbal and written communication with clients and program personnel.
• Ability to organize, retrieve, and manage records and service materials.
• Ability to perform essential responsibilities or accepted services with or without reasonable accommodation where applicable.

WORKING CONDITIONS

• Primarily onsite in a community-based behavioral health environment.
• Regular interaction with clients and authorized program personnel.
• May involve interaction with individuals experiencing emotional distress or behavioral health symptoms.
• Frequent handling of confidential and time-sensitive information.
• Requires balancing group-facilitation services with program-coordination, documentation, and follow-up needs.
• Site-specific safety, access, confidentiality, and operational requirements apply.

COMPETENCIES AND SKILLS

• Strong group-facilitation and client-engagement skills.
• Accurate and timely behavioral-health documentation.
• Strong organization, scheduling, time management, and follow-through.
• Sound professional judgment and appropriate professional boundaries.
• Strong written, verbal, and interpersonal communication.
• Confidentiality, discretion, and ethical conduct.
• Ability to manage direct-service and program-coordination responsibilities.
• Trauma-responsive and culturally responsive practice.
• Collaboration and professional communication.
• Adaptability and ability to manage competing priorities.
• De-escalation and safety awareness.
• Ability to identify and appropriately escalate concerns.
• Proficiency with email, electronic records, shared calendars, word-processing tools, and related systems.

LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS

Required Qualifications

• Current Maryland behavioral health credential in good standing appropriate to the assigned services, including LMSW, LCSW, LCSW-C, LGPC, LCPC, LGADC, LCADC, CAC-AD, CSC-AD, or another credential approved for the assignment.
• Education and supervised experience required for the individual’s credential and authorized responsibilities.
• Demonstrated ability to facilitate groups and document behavioral health or program services professionally.
• Strong written and verbal communication, organization, time-management, and interpersonal skills.
• Ability to use email, electronic records, shared calendars, word-processing tools, and applicable program systems.
• Ability to maintain confidentiality, professional boundaries, and sound professional judgment.
• Successful completion of credential verification and applicable screening or site-access requirements.

Additional 1099 Requirements

• Completed Form W-9 and required business, tax, or good-standing documentation.
• Professional liability insurance and any other insurance required by the independent-contractor agreement.
• Independent responsibility for applicable taxes, insurance, licenses, business expenses, and continuing-education requirements.

Preferred Qualifications

• At least one (1) year of behavioral health, substance use, social services, community health, or related experience.
• Experience facilitating psychoeducational, recovery, wellness, coping-skills, life-skills, or similar groups.
• Experience coordinating schedules, records, compliance items, documentation, or workflows in a regulated service setting.
• Knowledge of community resources and service coordination in Baltimore City.

PERFORMANCE EXPECTATIONS / WHAT SUCCESS LOOKS LIKE

Successful performance includes:

• Groups and accepted client services are prepared, purposeful, professional, and completed within applicable requirements.
• Required documentation is complete, accurate, objective, confidential, and submitted on time.
• Schedules, records, logs, files, and workflow trackers remain organized and current.
• Assigned tasks or accepted deliverables are followed through to completion.
• Service barriers, missing information, safety concerns, and priority issues are communicated promptly.
• Confidentiality, professional boundaries, ethical standards, and credential requirements are consistently maintained.
• Direct-service and program-coordination responsibilities are balanced effectively.
• Required quality, documentation, privacy, safety, and program standards are met.

ADDITIONAL REQUIREMENTS

The final engagement structure, schedule or service capacity, compensation terms, benefit eligibility, supervision or contract-administration structure, invoicing requirements, and other applicable conditions will be documented in the appropriate employment offer or independent-contractor agreement.

For independent contractors, the executed agreement will govern compensation, invoicing, term and termination, confidentiality, data security, insurance, records ownership, dispute resolution, and other contractual terms.

Enterprise Management Solutions, LLC provides equal employment opportunities in accordance with applicable law. Qualified individuals may request reasonable accommodations where applicable.