Corporate Vice Pres, Director, AI/Agentic Experience Strategy and UX Architecture - Field Journeys
New York Life Insurance Company · Grand Central, Manhattan ·
- Category
- Design
- Company size
- 1000+
Director-level role at New York Life defining, structuring, and governing AI and agentic experiences for field personas (agents, advisors, recruiters). A facilitation/consulting role combining strategic framework development with hands-on AI experience concept development, experimentation, and UX architecture.
This role is the strategic facilitator behind how New York Life defines, structures, and governs AI and agentic experiences for field personas, spanning agents and advisors, agent recruiters, and related field persona roles. It is a facilitation and consulting-oriented role that combines strategic framework development with collaboration on hands-on AI experience concept development, experimentation, and practice innovation. The Director operates as a trusted partner to a broad, matrixed set of…