Corporate IT Specialist II

Is this you? Are you a highly skilled IT professional who loves solving complex technical challenges, keeping systems secure, and being the person everyone turns to when things get tricky? Do you have deep experience with Microsoft 365, Okta, and managing both Mac and Windows environments? Do you enjoy owning everything from device deployment to security and compliance? If you enjoy taking ownership, digging into root causes, improving the way things work, and making sure users and systems have a seamless experience, we want to hear from you!

Who are we? Glad you asked! Opti9 is a trusted cloud solutions provider committed to delivering industry-leading, tailored solutions that meet the unique needs of businesses across a wide range of industries. We are a premier Veeam partner, as well as an AWS Premier Consulting Partner and Certified Solution Provider. Our expertise includes managed cloud, backup and replication, disaster recovery, security, and Microsoft 365 solutions. In the public cloud space, we specialize in migration, optimization, transformation, and cloud-first application consulting.

What sets us apart? A fun, casual, and collaborative culture that embraces fresh ideas, innovation, and a strong customer-first mindset. At Opti9, we work hard, support each other, and never shy away from a challenge. We believe in balancing results with a positive team spirit—and we’re always on the lookout for authentic, accountable individuals who are ready to grow with us and make an impact.

What would you do? As our Corporate IT Specialist, you’ll serve as the senior technical authority responsible for managing, optimizing, and securing our corporate technology environment. You’ll own key areas of our Microsoft 365 and Okta ecosystems, oversee the management and lifecycle of our Mac and Windows device fleet, and ensure our systems, users, and data remain secure and reliable. As the final escalation point for complex technical issues, you’ll combine hands-on troubleshooting with proactive system administration, automation, and process improvement while partnering with the broader IT team to deliver a seamless technology experience across the organization.

What are the details?
Primary Responsibilities

Serve as the senior technical authority for enterprise IT infrastructure, with a focus on Microsoft 365, Okta, and Mac/Windows endpoint management. This role provides advanced technical support, oversees device and security management, and drives reliable, secure technology operations across the organization.

• Manage and secure Okta as the primary identity platform, including SSO, MFA, user lifecycle workflows, and directory integrations

• Administer and optimize Microsoft 365, including Exchange Online, SharePoint, OneDrive, and Teams

• Manage Mac and Windows endpoints using Microsoft Intune and Apple Business Manager and JAMF

• Oversee the full laptop lifecycle, from procurement and provisioning to troubleshooting, maintenance and decommissioning

• Act as the final escalation point for complex identity, Microsoft 365, hardware, and software issues

• Implement and monitor security and compliance controls using Okta, Intune, Microsoft Defender, and DLP tools

• Automate provisioning and administrative tasks using PowerShell, Bash, and Okta Workflows

• Use PowerShell, Okta Workflows, Bash, and other tools to automate provisioning, administrative tasks, and endpoint deployments

• Create and maintain technical documentation, SOPs, and configuration maps to keep our environment organized and easy to support

• Mentor and support Tier 1 and Tier 2 IT team members, sharing knowledge and helping build technical capabilities across the team

• Partner with the broader IT organization to manage multiple projects while keeping day-to-day operations running smoothly

What do you know?

Knowledge and Experience:

• College diploma or university degree in Computer Science, Information Technology, or a related field

• 5+ years of enterprise corporate IT support experience, including 3+ years managing Okta, Microsoft 365, and enterprise laptop fleets

• Advanced experience administering Okta, including Universal Directory, SSO, Adaptive MFA, and Lifecycle Management

• Strong knowledge of Microsoft 365, Entra ID

• Hands-on experience managing Windows and macOS devices through Microsoft Intune, Apple Business Manager and JAMF

• Expert-level troubleshooting skills of enterprise laptop hardware, including Apple, Lenovo, and Dell devices

• Solid understanding of enterprise networking, including DNS, routing, firewalls, and VPNs, particularly as they relate to cloud services

• Strong analytical and root-cause problem-solving skills, with the ability to stay calm and effective when tackling complex issues

• Proven ability to balance competing project priorities with day-to-day IT operations and escalations

Preferred Experience:

• Okta Certified Professional or Administrator

• Microsoft 365 Certified: Enterprise Administrator Expert or equivalent (MD-102 / MS-102)

• Apple Certified Support Professional (ACSP)

• Exceptional analytical and root-cause problem-solving skills under pressure

• Excellent communication skills in English; French proficiency is highly valued in the Ottawa market

• Proven ability to manage multiple project timelines alongside daily operational escalations.

What do you get from us?

At Opti9, we believe work should be more than just a job—it should be a place where you feel valued, supported, and excited to grow. When you join our team, here’s what you can expect:

• Paid Time Off – Generous PTO and paid holidays so you can recharge, take care of what matters, and bring your best self to work

• Flexible Work Options – Enjoy the flexibility of a hybrid schedule with a mix of remote and in-office work if you’re located near one of our offices

• Health & Dental Coverage – Comprehensive insurance plans to keep you and your family healthy including EAP benefits

• Wellness Reimbursement – An annual benefit to support your physical and mental well-being, covering a wide range of health-related expenses

• Retirement Plan with Company Match – Invest in your future with our matched retirement savings program

• Casual, Supportive Culture – We keep things laid-back but focused, with a strong emphasis on teamwork and accountability

• Recognition & Rewards – We celebrate wins and recognize contributions with regular programs that highlight your impact

• Professional Development – Access learning opportunities, training programs and support for certifications to help you grow your career

• Give Back Together – Participate in group volunteer opportunities and community initiatives that align with our values

• A Place You’ll Want to Be – We’re building a team of great people doing meaningful work—and we have fun doing it

Opti9 provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other legally protected characteristic.

Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.