Corporate Applications Support Manager

About St John of God Health Care

St John of God Health Care is one of Australia's largest and most respected private health care providers, employing over 15,000 caregivers across a diverse network of hospitals and community services. With 25 hospitals and services, more than 3,200 hospital beds, home nursing, disability support, and social outreach programs, we are committed to delivering exceptional care and supporting healthier communities.

As a Catholic, not-for-profit organisation, we invest improving patient care, advancing technology and facilities, expanding services, and providing vital social outreach programs that assist people experiencing disadvantage.

About the role

An excellent opportunity is available for an experienced IT leader to oversee the delivery and continuous improvement of critical corporate application systems across St John of God’s Finance, Rostering, Human Capital Management (HCM), and Payroll services.

In this role, you will be responsible for ensuring the stability, effectiveness, and efficiency of these platforms, while driving service enhancements that meet the current and future needs of St John of God Health Care.

Leading a team of skilled Information Technology professionals, you will provide operational leadership, support strategic initiatives, and foster a culture of continuous improvement. You will build strong partnerships with internal stakeholders and external service providers to ensure the successful delivery, performance, and ongoing development of SJGHC's corporate platforms and application systems.

The role is offered on a permanent, full-time basis working 38 hours per week.

Key responsibilities

• Collaborate proactively with stakeholders, vendors, and technology teams to plan, coordinate, and deliver application support, enhancements, and system changes that align with organisational needs and priorities.
• Manage application system resources, support arrangements, and future workforce planning, while assessing, coordinating, and implementing changes to ensure the ongoing stability, performance, and continuous improvement of corporate applications.
• Manage application support budgets, licensing, vendor contracts, and service level agreements (SLAs), ensuring effective governance, cost management, compliance, and performance reporting across the application portfolio.
• Provide strategic leadership and management of corporate platforms and applications, ensuring they remain secure, reliable, compliant, and aligned with organisational priorities and future business needs.
• Build and maintain strong relationships with stakeholders, vendors, and service providers to support collaboration, interoperability, system optimisation, and continuous improvement initiatives.
• Lead, develop, and support application services teams, managing resources, contractors, performance, training needs, and the delivery of high-quality support services.
• Oversee the implementation, enhancement, and governance of corporate systems, including policy development, project delivery, change management, documentation, and version control.
• Monitor service delivery, manage issues and escalations, track progress against delivery timelines, and provide reporting and service improvement recommendations to drive operational excellence.

Your skills and experience

To be successful in this role, you will:

• Hold relevant tertiary qualifications in Information Technology, Business, or a related discipline, coupled with extensive experience in a similar leadership role.
• Bring significant experience (10 years +) leading the delivery, support, and continuous improvement of Finance, Procurement, HR, and Payroll systems within a large and complex organisation.
• Demonstrate proven leadership of high-performing IT teams, with a strong track record of maintaining operational stability, driving service excellence, and delivering business outcomes.
• Possess extensive knowledge of enterprise applications, cloud-based platforms, and emerging technologies, with the ability to translate technical capabilities into practical business solutions.
• Have strong stakeholder management, communication, negotiation, and influencing skills, enabling you to build effective partnerships across all levels of the organisation and with external vendors.

Experience within the healthcare industry in a large healthcare organisation will be highly regarded, along with experience and knowledge of hospital or corporate systems including (but not limited to), Oracle Fusion ERP/Oracle eBusiness, OIC/OCI, Workday, HR/Payroll Applications, Rostering applications, SharePoint, Service Now and TOAD Data Studio.

Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.

All applicants are requested to submit a covering letter (of no more than two (2) pages) demonstrating how you meet the following position requirements:

• Demonstrated experience supporting HR, Finance, Payroll, Rostering and other corporate business applications
• Demonstrated experience managing third-party application vendors and managed service providers
• Demonstrated experience leading application support in a large, complex and highly regulated organisation
• Demonstrated experience managing major incidents, problem management and service improvement for business-critical applications
• Demonstrated experience managing application upgrades, lifecycle management and vendor-supported platforms.

We can offer you

• Highly competitive salary package commensurate with skills and experience.
• Permanent Full Time position, working 38 hours a week
• Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
  • Novated leasing
  • work related expenses
  • self-education and
  • additional superannuation
• Access to a range of Lifestyle, Health & Wellbeing rewards and discounts
• A healthy work-life balance with purchased leave & well-being programs
• Significant role in dynamic team
• Leadership opportunity
• Innovative Professional Development opportunities
• Employee support through our dedicated free Employee Assistance Program (EAP)
• Central CBD location, close to bus and train stations
• 40% Work from Home

For enquiries, contact Myron Dunn, Head of Technology Operations, on 0432 368 930

Position may be filled before closing date if a suitable candidate is identified

Please note: If suitable candidates are identified, shortlisting and interviews may begin before the advertisement closes.

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.