Coordinator, Parts Sales

Thermal Care, part of the Piovan Group, is a leading manufacturer of process cooling equipment and systems for applications worldwide. As an ISO 9001 certified manufacturer, Thermal Care provides heat transfer equipment for over 50 industries and specializes in meeting the specific needs of our customers by offering both standard and custom designed industrial process cooling solutions. Some of the industries served include plastics, laser, heat treating, food processing, machine tool, plating, anodizing, chemical, die casting, optical coating, and printing.

Role

The Parts Sales Coordinator has the primary responsibility of working with customers on the phone to identify parts requirements, entering this information into the M2M system in a timely fashion, and assuring that parts orders are shipped according to customer requirements. This position will report to the Parts Manager and is located in Niles, Illinois.

Duties and Responsibilities

• Verify that the information in the customer master file is accurate when entering orders so that orders are processed through the shop correctly
• Generate proposals for parts based on phone calls or requests provided by salesmen
• Become familiar with our order entry procedure; take orders from customers and communicate the information in a well-organized format
• Will often be in contact with customers on the phone; for this reason, phone etiquette and verbal communication skills are of utmost importance
• Professionally handle customer needs and requests at all times; must follow through on any commitments that are made to the customer
• Become familiar with all aspects of M2M that affect the position including sales orders, quotes, item masters, purchase orders, shippers, pick lists, etc. If variances are found with on-hand balances or safety stock requirements, they need to be communicated to the Parts Manager and Inventory Manager
• Learn how to handle credits and returns
• Interact with other departments on a regular basis