Conversational AI Developer – Google Dialogflow CX
Role Overview
We are seeking a Conversational AI Developer with 4–6 years of experience in designing, developing, and deploying Chatbots and Voicebots using Google Cloud Dialogflow CX and CCAI. The ideal candidate should have strong experience with Google Cloud, Node.js/Python, BigQuery, SQL, Looker Studio, and conversational AI architecture.
Key Responsibilities
- Design and develop Chatbots and Voicebots using Google Dialogflow CX.
- Configure intents, entities, training phrases, fulfillment logic, webhooks, and APIs.
- Build multi-turn conversational flows with contextual routing, error handling, and fallback mechanisms.
- Integrate Dialogflow CX with Google Cloud Functions, Firestore, and third-party APIs.
- Develop webhook and fulfillment services using Node.js or Python.
- Design and implement Conversational AI architectures using Google Cloud services.
- Develop analytics dashboards using Looker Studio, BigQuery, and SQL to track key conversational and business metrics.
- Continuously improve conversational experiences using analytics, user feedback, and performance insights.
- Implement and maintain CI/CD pipelines using GitLab and follow DevOps best practices.
- Participate in Agile ceremonies including sprint planning, daily stand-ups, backlog refinement, and retrospectives.
- Use JIRA for development tracking, defect management, and task coordination.
- Collaborate with system owners, business stakeholders, product teams, and cross-functional engineering teams.
- Analyze integration impacts and provide technical guidance on development and testing activities.
- Ensure solutions meet quality, security, compliance, and delivery standards.
- Stay current with developments in Generative AI, NLP, Conversational AI, and Google Cloud technologies.
Must-Have Skills
- Google Dialogflow CX
- CCAI (Contact Center AI)
- Google Cloud Platform / Google Cloud Certification
- Node.js
- BigQuery & SQL
- Looker Studio / Google Data Studio
- Conversational AI / Chatbot / Voicebot development
- Webhooks and API integrations
- Google Cloud Functions and Firestore
- CI/CD and GitLab
- Agile / JIRA
Good-to-Have Skills
- Generative AI / GenAI
- Python
- NLP
- AWS
- Voicebot / Chatbot platforms
- Life Sciences domain experience
- Experience with LLM-based conversational solutions
Technical Skills
Dialogflow CX | CCAI | Google Cloud | Node.js | Python | BigQuery | SQL | Looker Studio | Cloud Functions | Firestore | REST APIs | Webhooks | GitLab | CI/CD | GenAI | NLP