Conversation AI Engineer

We are looking for a Conversation AI Specialist who builds agentic, process-aligned dialogue systems — not scripted chatbots. You will build the conversational intelligence layer of our advisor efficiency platform. It includes timely orchestration, intent reasoning, and LLM-powered assist systems that help advisors during complex customer interactions across chat, phone, and ecommerce. You will own the full conversation stack, from utterance to action.

Key Responsibilities

• Agentic Conversation Design: Architect and build the conversational layer of our prompt-based agentic platform — including intent detection, dialogue orchestration, and multi-step reasoning flows aligned to advisor workflows.

• LLM Integration & Prompt Engineering: Design and maintain the prompt architecture that drives advisor-assist features — including context injection, tool-calling patterns, guardrails, and output validation.

• Advisor Assist Systems: Build real-time AI tools that surface relevant knowledge, suggest responses, and guide advisors through commerce, subscription, and support interactions.

• Process Mapping: Work with operations and product teams to deeply understand advisor business processes, then translate that understanding into conversation system design.

• Evaluation & Quality: Define conversation quality metrics, build evaluation datasets from real interaction logs, and operate a continuous improvement loop for deployed systems.

• Probabilistic Fallback Design: Design graceful degradation patterns — ensuring the system handles low-confidence states, ambiguous intents, and out-of-scope inputs without advisor disruption.

• Cross-platform Delivery: Integrate conversational AI features throughout chat, phone, and ecommerce advisor surfaces — maintaining coherent behavior across channels.

Attitude & Approach We're Hiring For

Beyond technical skills, we are specifically hiring for three attitude shifts that define success in this role:

• Process-aligned composition: you build conversation flows that mirror advisor operational workflows — not abstract dialogue trees disconnected from how work actually happens.

• Probabilistic reasoning: you architect systems where intent is inferred, confidence is tracked, and ambiguity is handled gracefully rather than failing hard.

• Data-driven iteration: you measure conversation quality with data, not intuition — defining metrics, curating evaluation sets, and iterating based on evidence.

Required Qualifications

• 3–5 years in conversational AI, NLP engineering, or LLM-based product development.

• Experience building dialogue systems with real business process alignment, not just scripted flows.

• Proficiency in Python and NLP tooling

• Strong understanding of intent classification, entity extraction, and context management in stateful conversations.

• Experience deploying conversational AI to production with real user traffic.

• Ability to build for uncertainty — confidence scoring, fallback handling, human-in-the-loop blocking issue.

Preferred Qualifications

• Experience building agentic systems with tool use, function calling, or multi-step LLM orchestration. Familiarity with RAG for knowledge-grounded responses.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected].

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.