Contracts Manager
Thyssenkrupp · Cradley Heath, West Midlands ·
- Work mode
- Hybrid
- Employment
- Contract
- Category
- Legal
We are looking for an experienced Contracts Manager to join our Aluminium team, with the role based from either our Birmingham or Preston site.
In this commercially focused role, you will be responsible for developing and growing business opportunities across our aluminium product portfolio, including extruded aluminium, fabricated solutions, and value-added Materials as a Service (MaaS) offerings. Working closely with both new and existing customers, you will build long-term partnerships, identify opportunities to expand our product and service offering, and ensure profitable, sustainable growth.
As a key contact for customers, you will oversee contracts from initial enquiry through to delivery, ensuring exceptional service, strong commercial performance, and a customer-centric approach. Success in this role means growing revenue and margin, strengthening customer relationships, and helping customers maximise value through our wider range of products and services.
- Drive the growth of our extruded aluminium, fabrication, and Materials as a Service (MaaS) offerings by identifying and converting new business opportunities.
- Develop and execute strategies to grow revenue, profitability, and market share across existing and target accounts.
- Build strong relationships with both new and existing customers, understanding their requirements and developing tailored solutions to meet their needs.
- Identify opportunities in new markets, sectors, and customer segments to expand the business portfolio.
- Deliver against agreed sales, revenue, and margin targets while supporting wider business growth objectives.
- Support the annual budgeting and forecasting process to achieve EBIT and tkVA targets.
- Proactively generate business opportunities through customer visits, networking, promotional activity, and business development outreach.
- Monitor the performance of allocated customer accounts, identifying opportunities for growth, improvement, and increased profitability.
- Promote the company's full range of products, services, and value-added capabilities, ensuring solutions are aligned to customer requirements.
- Prepare professional sales quotations, proposals, contracts, and tender responses in line with customer and business requirements.
- Support the development of strategic bids, presentations, and commercial proposals for key opportunities.
- Manage customer contracts from enquiry through to delivery, ensuring commitments and service levels are consistently achieved.
- Maintain customer stock agreements, contract reports, and inventory management activities using SAP and other business systems.
- Process sales orders and maintain accurate customer, contract, and sales data as required.
- Track and report on sales activity, revenue performance, invoicing, and pipeline opportunities.
- Provide excellent customer service throughout the contract lifecycle, including ongoing account management and after-sales support.
- Coordinate activities across internal departments, suppliers, and customers to ensure contract deliverables are achieved on time and to the required standard.
- Work closely with Credit Control to support cash collection activities and manage customer credit limits appropriately.
- Ensure all activities are conducted in accordance with company policies, compliance requirements, and relevant industry regulations.
- Undertake any other reasonable duties commensurate with the position and business requirements.
Essential Experience, Skills & Knowledge
- Proven experience in a commercial, account management, contracts management, business development, or sales-focused role.
- Demonstrable track record of achieving sales, revenue, or profitability targets.
- Experience managing customer relationships and delivering high levels of customer service.
- Strong commercial awareness with the ability to identify and develop new business opportunities.
- Excellent negotiation and relationship-building skills, with the ability to influence stakeholders at all levels.
- Strong analytical and problem-solving skills, with the ability to interpret data and identify opportunities for growth.
- Effective planning, organisation, and time management skills, with the ability to manage multiple priorities.
- Excellent communication and interpersonal skills, both written and verbal.
- Good attention to detail and the ability to manage contracts, quotations, and commercial agreements accurately.
- Experience working within a manufacturing, engineering, industrial, metals, or related commercial environment.
- Self-motivated, proactive, and driven to achieve results.
- Flexible, adaptable, and willing to learn new products, services, and market sectors.
- Able to perform effectively under pressure and manage competing business demands.
Desirable Experience, Skills & Knowledge
- Knowledge of aluminium extrusions, fabrication, or value-added manufacturing services.
- Understanding of Materials as a Service (MaaS) or similar service-based commercial models.
- Experience using SAP or similar ERP systems.
- Ability to read and interpret technical drawings and specifications.
- Experience preparing and delivering customer presentations, proposals, and commercial bids.
- Full UK driving licence and willingness to travel to customer sites as required.
Personal Attributes
- Commercially minded with a strong customer focus.
- Confident networker who enjoys building long-term business relationships.
- Results-driven with a proactive approach to identifying opportunities and solving problems.
- Professional, credible, and able to represent the business positively with customers and colleagues.
- Collaborative team player who can work effectively across multiple departments and functions.
- Resilient, adaptable, and comfortable working in a fast-paced commercial environment.
- Annual Leave: 25 days holiday + 8 bank holidays
- Health Cash Plan
- Company bonus scheme
- Advantageous pension scheme
- Learning & Development opportunities
- Advanced Family Friendly Policies
- Employee high street vouchers & discounts
- Employee Assistance Programme
- Occupational health & health surveillance
- Length of Service Awards
- Christmas savings scheme
- Eye care vouchers
- Cycle to Work Scheme
- Wellbeing events
- Recognition Portal
- Rewards Portal
- Company events
- Company share schemes
- Christmas Closedown
Our Company Values
Our company values are the fundamental principles that guide our organization’s actions, culture, and decision-making processes. Our values were created by our employees across all departments in the business and with people at all levels, creating authentic values that make sense to us and demonstrate how we like to work with each other. They serve as the foundation for our company’s identity, shaping how our employees interact with one another, customers, and the broader community.
Let's take a look at each of our four company values and what they mean to us.
Our company values are the fundamental principles that guide our organization’s actions, culture, and decision-making processes. Our values were created by our employees across all departments in the business and with people at all levels, creating authentic values that make sense to us and demonstrate how we like to work with each other. They serve as the foundation for our company’s identity, shaping how our employees interact with one another, customers, and the broader community.
Let's take a look at each of our four company values and what they mean to us.