Contract Management Analyst

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Pune. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!

LogicMonitor is looking for a detail-oriented and process-driven Contract Management Analyst to support Deal Desk contract review, Salesforce data accuracy, quote-to-cash controls, and downstream operational readiness across LogicMonitor and Catchpoint processes.

In this role, you will support the review of customer contracts, signed order forms, renewals, growth/upsell deals, cancellations, cancel-and-replace transactions, and related deal documentation. You will validate contract information against Salesforce, CPQ quote configuration, opportunity details, approvals, ACV/ARR values, product quantities, service dates, and internal policies before deals move further into billing, provisioning, and customer lifecycle workflows.

This role is key to helping LogicMonitor improve contract accuracy, reduce downstream rework, strengthen governance, and ensure Sales, Deal Desk, Finance, Billing, Customer Success, and Provisioning teams are working from accurate and validated deal information.

As a Contract Management Analyst, you’ll be empowered to learn quote-to-cash operations, support Deal Desk processes, work cross-functionally, and contribute to process improvements using Salesforce, CRM workflows, reporting, automation, and AI-enabled tools.

Here's a closer look at this key role:

• What You'll Do

1. Review contracts and deal documentation for New Logo, Renewal, Growth/Upsell, Full Cancellation, and Cancel & Replace transactions.

2. Validate signed order forms, contract terms, CPQ quote configuration, opportunity details, ACV/ARR amounts, product quantities, bundle details, incentive dates, billing terms, and service dates.

3. Assign, track, and update contract review requests through Deal Desk queues, Salesforce reports, CRM records, and related workflow tools.

4. Identify missing signatures, incorrect quote stages, mismatched product details, inaccurate opportunity information, incorrect amounts, or approval gaps before downstream handoff.

5. Support Deal Desk and Sales teams by reviewing contract review requests, adding clear comments, updating review status, and escalating exceptions when required.

6. Coordinate with Sales, Deal Desk, Finance, Billing, Legal, Customer Success, and Provisioning teams to resolve contract discrepancies and ensure clean handoffs.

7. Partner with Provisioning teams by ensuring contract terms, product entitlements, service dates, cancellations, add-ons, and customer account changes are clear and actionable for provisioning execution.

8. Support review of special deal scenarios such as ELA/custom deals, manual workarounds, cancellation reviews, cancel-and-replace transactions, and renewal alignment checks.

9. Maintain accurate Salesforce and CRM data related to accounts, opportunities, quotes, contract review requests, opportunity types, transaction types, and booking details.

10. Support audit readiness, SLA/TAT tracking, reporting, reconciliation, and quality checks across contract review and quote-to-cash processes.

11. Identify recurring contract review issues, data gaps, process inefficiencies, or handoff risks and recommend improvements.

12. Leverage AI tools responsibly to support documentation, summarization, issue analysis, reporting, and process improvement while validating outputs for accuracy.

What You'll Need:

• 2-4 years of experience in Deal Desk, contract review, sales operations, revenue operations, order management, quote-to-cash operations, provisioning operations, or a related role.

• Experience working with Salesforce, CRM tools, CPQ systems, contract review workflows, ticketing systems, or related business applications.

• Strong understanding of deal documentation, order forms, opportunities, quotes, renewals, amendments, cancellations, and approval-based workflows.

• Strong attention to detail with the ability to validate data across contracts, Salesforce records, quotes, pricing, product quantities, dates, and approvals.

• Ability to manage multiple contract review requests, prioritize work, document updates clearly, and meet defined turnaround times.

• Strong written and verbal communication skills with the ability to work cross-functionally with Sales, Deal Desk, Finance, Billing, Legal, Customer Success, and Provisioning teams.

• Experience using AI tools to enhance productivity, documentation, analysis, problem-solving, or workflow efficiency.

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LogicMonitor is an Equal Opportunity EmployerAt LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Notice Regarding Use of AI in Hiring

We use artificial intelligence tools to assist with reviewing job applications, such as matching skills and experience to job requirements. These tools support, but do not replace, human review. All hiring decisions are made by our recruiting and hiring teams. You may opt out of AI processing at any time, and your application will still be reviewed. To opt out, please contact us at [email protected].

By submitting your application, you acknowledge this notice.

Our goal is to ensure an accessible and inclusive experience for every candidate.

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