Continuous Quality Improvement Technical Business Analyst

IN-OFFICE, ON-SITE ROLE ONLY IN TULSA, OKLAHOMA -- Non Remote Position. Local, Oklahoma candidates preferred.

Position Summary:

The Technical Business Analyst (TBA) plays a key role in the Continuous Quality Improvement (CQI) organization by bridging the gap between business operations, clinical teams, and technology solutions. The TBA is responsible for eliciting, analyzing, documenting, and validating business and technical requirements for system enhancements, integrations, data solutions, and process improvements. This role collaborates closely with stakeholders, developers, data engineers, IT teams, and vendors to ensure technology solutions align with organizational objectives, improve operational efficiency, and support data-driven decision-making.

Job Duties and Responsibilities:

· Business Analysis & Technical Solution Delivery

• • Develop and build relationships with stakeholders throughout the company
  • Collaborate and support stakeholders in learning processes, understanding problems, identifying inconsistencies and assisting with improvements
  • Work with both CQI and PI teams to conduct interviews, workshops, and process walkthroughs to gather information and requirements
  • Translate business needs into detailed business, functional, technical, and data requirements including maintaining Business Requirements Documents (BRDs), Technical Requirements Documents (TRDs), user stories and acceptance criteria
  • Collaborate with application developers, IT teams, data engineers, and vendors to design and implement technical solutions
  • Participate in solution designs and provide recommendations to improve system performance and usability including analyzing system functionality and identifying configuration, enhancement, automation, and integration opportunities
  • Assist in planning, executing and monitoring critical activities and deliverables at various levels
  • Document and track project opportunities, risks, issues & decisions
  • Assist in prioritization of requirements, backlog refinement, and sprint planning activities. Validate solutions during testing phases and support user acceptance testing
  • Ensure deliverables, including technical solutions, meet business requirements and quality standards

· Data & Reporting

• • Collect, validate, and interpret data to provide insights and support decision-making
  • Collaborate with stakeholders to define reporting, dashboard, and KPIs
  • Perform data analysis using SQL, Power BI, Excel, and other analytical tools
  • Support development and optimization of reports, dashboards, data and visualizations
  • Identify data quality issues, gaps, and improvement opportunities
  • Partner with data teams to support data governance and reporting initiatives

Knowledge and Skills:

· Ability to maintain strict confidentiality guidelines regarding client information

· Ability to work well under pressure meeting deadlines with efficiency and consistency

· Ability to establish and maintain an effective working relationship with fellow employees at all levels

· Knowledge of software development lifecycle (SDLC) methodologies

· Understanding of system integrations, APIs, data flows, and database technical concepts

· Ability to facilitate discussions between business and technical teams

· Experience creating process maps, workflows, requirements documentation, and technical specifications

· Ability to work and maintain multiple projects in conjunction with the Project Manager

· Ability to work with various systems while maintaining professionalism, maturity, objectivity and a cooperative attitude

Education and Experience:

· Bachelor's degree in Information Systems, Computer Science, Business Analytics, Business Administration, Healthcare Informatics, or related field; equivalent experience considered

· 3+ years of Business Analyst or Technical Business Analyst experience.

· Strong analytical and critical-thinking skills

· Excellent verbal and written communication abilities

· Experience supporting software implementations, application enhancements, or digital transformation initiatives

· Experience working with databases and SQL querying

· Experience with reporting and analytics tools such as Power BI

· Proficiency with productivity and project management tools (e.g., Microsoft 365, Teams, SharePoint, Microsoft Office, Smartsheet, etc.)

· Ability to work collaboratively with cross-functional teams

Preferred Qualifications:

· Experience supporting projects in a business, healthcare, technology, or operations environment

· Basic understanding of project management methodologies (Agile, Lean, PMI frameworks)

· Knowledge of workflow tools (Visio, Lucidchart, Miro)

· Experience leveraging technology solutions to improve operational performance, quality outcomes, process efficiency, and organizational KPIs

· Willingness to obtain Project Management or Business Analyst certification (e.g., CBAP, CCBA, Lean Six Sigma, or PMI-PBA)

· Willingness to travel to various locations throughout the organization on a regular basis