Continuous Improvement Manager

The Continuous Improvement Manager is responsible for driving operational excellence through the deployment of Lean, Six Sigma, and other best-in-class continuous improvement methodologies. He/she will act as a key partner to the General Manager to ensure the effective deployment and implementation of corporate Customer Support priorities defined by the central organization. This dual responsibility ensures the site is both continuously improving its own performance and fully aligned with global customer support strategies and projects.

Job Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time:

· Lead, coordinate, and implement continuous improvement initiatives.

· Facilitate the identification and analysis of process improvement opportunities, using Lean, Six Sigma, and problem-solving methodologies.

· Champion and deploy improvement programs to achieve operational targets in quality, turnaround time, cost, and safety.

· Serve as a key representative of the site to support the deployment and local implementation of strategic Customer Support projects and priorities defined by the central organization, ensuring alignment with the broader company objectives.

· Act as an adviser to the General Manager, supporting decision-making and facilitating cross-functional collaboration on both local and corporate initiatives.

· Support the deployment of the company's digital transformation roadmap at site level.

· Collaborate closely with shop floor teams, support functions, and management to ensure adoption, engagement, and sustainability of improvements.

· Coach, train, and mentor site teams on continuous improvement tools and methodologies.

· Track, measure, and report progress on key performance indicators (KPIs) and project results.

· Serve as the primary point of contact for functional escalation on improvement topics, engaging with the company-wide Progress & Digital Transformation network.

· Analyse existing business processes using various methods such as gap analysis or PDCA(Plan-Do-Check-Act) to allow finding opportunities for improvement as well as losses, which then perform troubleshooting to further determine root causes.

· Act as internal consultants developing short- and long-term strategies for the organization and incorporating Six Sigma and other practices. The goal is to facilitate progress and reduce costs, both in terms of sales and work flow inefficiencies.

· Establish measurable standards at the start of a project and then compare actual project monitor progress to check if project yields desirable results.

Job Requirements

Knowledge and Skills

· Certification in Lean or Six Sigma (Black Belt preferred), or equivalent methodologies, with a solid understanding of process improvement techniques and hands-on implementation experience.

· Experience collaborating with centralized, customer-focused organizations is an advantage.

· Strong project management and risk management skills.

· Demonstrated ability to drive cross-functional projects, implement corporate initiatives locally, and lead change management.

· Knowledge of the leverages of change in complex organizations.

· Foundational knowledge of budgeting principles and performance management.

· Proficiency in Lean Sigma tools, methodologies, and continuous improvement practices.

· Knowledge of aerospace and aviation terminology.

· Proficiency with Microsoft Office applications.

Competencies

· Strong organizational skills with attention to detail and the ability to multitask.

· Demonstrated leadership capabilities with an analytical, results-oriented mindset.

· Effective communication skills with the ability to work collaboratively and engage with stakeholders at all levels.

· High degree of autonomy, initiative, and ownership in completing tasks and driving outcomes.

· Strong sense of rigor, organization, and the ability to manage priorities.

· Proven ability to analyse complex situations, apply sound problem-solving techniques, and implement effective solutions.

Education and/or Experience

· Bachelor's Degree with at least 5 years' Lean Sigma/projects experience in aviation or aerospace experience required.

· Solid technical background and excellent computer skills.

· Microsoft Project experience preferred, PMP / PRINCE II certification is a plus