Content Developer - Learning Management System

We are seeking a skilled content developer to support a range of training programs and digital learning initiatives. This role will assist in instructional design to enhance e-learning content, analyze learning data, and work closely with key stakeholders to improve the effectiveness of digital learning. This position will also be responsible for managing and delivering new hire onboarding and department specific trainings to employees through the Learning Management System (LMS), ensuring a seamless and user-friendly experience for learners, instructors, and administrators.

This position works in the Talent Management and Learning COE and reports to the Senior LMS Team Lead who is based in Hyderabad, India.

Responsibilities include, but are not limited to:

E-Learning Development & Instructional Design:

• Design and develop end-to-end courseware, including interactive eLearning modules, instructor-led training materials, simulations, videos, and assessments aligned with defined learning objectives, using tools like Articulate Storyline, Adobe Captivate, Camtasia, and similar platforms.
• Create and refine clear, engaging instructional content—including scripts, storyboards, assignments, and assessments—by converting SME-provided content and technical documentation into learner-ready training materials aligned with established learning frameworks such as ADDIE and Bloom’s Taxonomy. Collaborate closely with business stakeholders and subject matter experts (SMEs) to develop, implement, and maintain e-learning courses and training materials.
• Conduct rigorous quality reviews of training content to ensure accuracy, consistency, and compliance with instructional design and industry standards.
• Maintain and manage content updates, version control, and archival processes to ensure training materials remain current and relevant.

LMS Administration and Support:

• Administer and maintain the Learning Management System (LMS) for a large user base, ensuring smooth operation and a user-friendly experience.
• Serve as the primary point of contact for global new hires, managing the end-to-end onboarding training process and implementing automation to enhance efficiency.
• Coordinate and manage Instructor-Led Training (ILT) sessions, including scheduling, attendance tracking, learner record updates, and communication with instructors and learners.
• Provide prompt and responsive technical support to learners, instructors, and stakeholders, resolving LMS-related issues.
• Maintain and organize learning content within the LMS, SharePoint, and content repositories and ensure alignment of content structure across sites, programs, and folders
• Monitor enrollments, completions, and system usage metrics for accuracy and to ensure data integrity within the LMS.

Reporting & Analytics

• Create detailed reports and dashboards to measure learner engagement, track course completions, and evaluate training effectiveness.
• Assist with compliance tracking and meet regulatory reporting obligations through accurate data analysis and documentation.
• Keep abreast of emerging trends and best practices in instructional design and e-learning technologies.
• Support continuous improvement initiatives by incorporating learner feedback and performance data to introduce creative and innovative solutions that enhance engagement and optimize the overall learning experience.

Innovation and Continuous Improvement

• Keep abreast of emerging trends and best practices in instructional design and e-learning technologies.
• Support continuous improvement initiatives by incorporating learner feedback and performance data to introduce creative and innovative solutions that enhance engagement and optimize the overall learning experience.

Qualifications

• Bachelor’s degree in Education, Instructional Technology, Information Systems, or a closely related discipline.
• 3–5 years of hands-on experience in training, instructional design, learning experience design, or content development, ideally in a global or multicultural work environment.
• Proficient in using eLearning development tools such as Articulate Storyline, Rise, Camtasia, Adobe Creative Suite, Vyond, or other instructional technologies.
• Strong understanding of adult learning theories and instructional design principles.
• Familiarity with e-learning standards including SCORM and xAPI.
• Proficient in data analysis and report generation using Microsoft Excel.
• Experience working with enterprise learning management systems (LMS) and digital learning platforms (i.e. Cornerstone, Docebo).
• Strong graphic design and multimedia development skills, supported by hands-on proficiency in Adobe Creative Suite and video editing tools, are highly desirable.
• Proficient in writing clear and engaging instructional content, including copy, video/audio scripts, and learning materials.
• Ability to develop storyboards and design visual layouts for instructional content and user interfaces.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders across the globe.

Key Competencies

• Innovation: Creative and innovative mindset, capable of designing engaging and impactful learning solutions.
• Adaptability: Adaptable and responsive to evolving priorities and constructive feedback in a fast-paced environment.
• Problem Solving: Strong problem-solving abilities with an analytical approach to identifying and addressing learning challenges.
• Planning and Organizing: Effective time management and organizational skills, with the ability to handle multiple projects and meet tight deadlines.
• Work Standards / Details Quality: High attention to detail in reviewing content for quality, accuracy, and alignment with learning goals.

Working Conditions

• This role requires Monday through Friday from 2:00pm to 11:00pm India time. The role may require attendance in meetings outside the site's standard business hours, as stakeholders and business representatives are located across multiple time zones.
• This is a hybrid position which requires working in the office 3 days a week.