Contact Center Support engineer
Infosys APAC · Sydney, Sydney Region ·
- Category
- Support
Job Details: Must Have Skills: Contact Center Support Engineer (L1) Contact Center Operations Support experience. Microsoft Dynamics 365 Contact Center knowledge (preferred). Hands-on experience in at least one contact center platform: · Microsoft Dynamics 365 CC · Genesys Cloud · Amazon Connect · NICE CXone User-level troubleshooting and fault isolation. Understanding of voice and digital contact center workflows. Incident and Service Request Management. Strong communication and stakeholder ma…