Contact Center | CTI Concepts

Job Details: Contribute in requirements elicitation, creation of application architecture document and creation of design artifacts; deliver high quality codes, support activities related to implementation and transition; interface with internal team and key stakeholders; analyze and resolve issues to ensure high quality deliverables at each stage of SDLC WITHIN the guidelines, policies and norms of Infosys.

Must Have Skills (Top 3 technical skills only) *
1. Good konwledge and hands on experience on Cisco Contact Center applications like CVP, UCCE, CUIC
2. Good programming knowledge on Java
3. Good experience in development and production support in CVP Call Studio

Nice to have skills (Top 2 only)
1. Good communication
2. Need to be a fast learner

Detailed Job Description:
Cisco CVP development and support. Cisco UCCE development and Support, Creating reports in Cisco CUIC.

BE

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:
1. Involve in development production support in IVR applications using CVP Call studio and Java
2. Work with IT managers and vendor partners of client
3. Provided improvement ideas on the application being supported