Consumer Finance – Administrative Specialist

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Go Where Opportunity Is Everywhere

At Travel and Leisure Co., every day is an adventure where drive meets opportunity. Wherever you want to take your career, let’s get there together.

We are seeking an experienced Admin Specialist to join our team!

How You’ll Shine

• Coordinate project-related tasks

• Ensure accuracy and completeness of documentation while maintaining excellent customer service

• Process rescissions and manage refunds within company guidelines

• Collaborate with sales to process applications efficiently and accurately

• Prepare and process Change of Ownership documents and assessments

• Ensure accurate, timely cash handling, banking, and reconciliation processes

• Resolve disputes professionally and diplomatically

• Work with internal and external stakeholders to support business operations and changes

• Provide general administrative support

• Liaise effectively with members, departments, and sales offices

• Maintain accurate and confidential customer records

• Conduct credit checks and risk analysis

• Ensure timely processing of applications, contracts, cancellations, and refunds

• Review daily financial postings to ensure accuracy

• Manage month-end processes, including reporting and analysis of KPIs and trends

• Ensure compliance with audit, regulatory, and company requirements

• Maintain knowledge of policies, procedures, and relevant systems

• Support training on system processes and procedures

• Manage department documentation, SOPs, and workflows

• Meet daily workflow targets with accuracy

• Deliver high-quality customer communication

• Adhere to workplace health and safety standards

• Demonstrate strong service, integrity, and accountability

• Promote innovation and continuous improvement

• Exhibit leadership, teamwork, and effective communication

• Perform other duties as assigned

How You’ll Be Rewarded

Build your career with a value-driven organization that promotes continual growth and development for its people. Some of our many benefits include:

• Comprehensive benefits package, including health insurance and retirement plans

• Newly-refurbished modern office space

• Professional development funding

• Discounted hotel stays across Australia, Fiji, and New Zealand

• Subsidized private health cover upon successful completion of probation

What You Will Bring

• Strong attention to detail with high accuracy

• Advanced proficiency in Microsoft Office (Excel and Word)

• Results-driven with strong problem-solving and reporting skills

• Able to work under tight timelines while meeting regulatory requirements

• Team player with a positive and supportive attitude

• Relevant experience in similar, bookkeeping, or accounting roles

• Basic understanding of AML and privacy regulations (AU & NZ)

• Strong reconciliation, reporting, and data handling skills

• Knowledge of cash allocation, balancing, and currency conversion

• Adaptable and able to work in a fast-paced, high-pressure environment

• Excellent time management, multitasking, and organizational skills

• Flexible and willing to handle a variety of tasks

• Open to change and supports continuous improvement initiatives

• Ability to develop ideas and see them through implementation

• Strong written and verbal communication skills

• Able to build relationships across all levels, including senior leadership

• Professional demeanor with strong stakeholder management skills

• Experience in the financial services industry

• Strong interpersonal and communication abilities

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.