Consumer AI Assistant — Mobile, Senior Product Manager
Ford · Palo Alto, CA, United States ·
- Work mode
- Onsite
- Seniority
- Senior
- Category
- Product
- Visa sponsorship
- No
- Company size
- 1000+
- Salary
- USD 115,000 – 162,900 / year
Ford · Palo Alto, CA, United States ·
Ford Motor Company · Palo Alto, CA, United States
Ford Motor Company · Dearborn, MI, United States
Ford Motor Company · Ypsilanti, MI, United States
Ford Motor Company · Dearborn, MI, United States
Leads the strategy and execution of Ford’s mobile AI assistant, focusing on improving task completion, response quality, and customer engagement through cross-functional collaboration with engineering, AI/ML, and design teams.
Senior Product Manager, Consumer AI Assistant — Mobile
About the Role
We are looking for a Senior Product Manager to lead the strategy and execution of our consumer AI assistant on mobile.
You will own two critical outcomes: improving the assistant’s ability to fulfill customer needs and driving sustained adoption and engagement. Working at the intersection of consumer mobile, conversational AI, and product growth, you will turn emerging AI capabilities into useful, reliable, and trusted customer experiences.
You will partner closely with engineering, AI/ML, design, research, analytics, safety, legal, and marketing teams.
What You’ll Do
Define the product vision, strategy, and roadmap for the mobile AI assistant.
Own outcomes across task completion, response quality, customer satisfaction, adoption, engagement, and retention.
Identify high-value customer needs and improve the end-to-end assistant experience.
Use analytics, experimentation, customer research, and AI evaluations to identify friction and prioritize improvements.
Develop growth strategies that improve discovery, onboarding, activation, repeat usage, and retention.
Partner with AI/ML and engineering teams to improve grounding, latency, reliability, safety, and overall assistant quality.
Lead cross-functional initiatives and communicate priorities, tradeoffs, and results to senior leadership.
What You’ll Bring
Product management experience building and scaling consumer mobile products.
A strong track record of improving product quality, adoption, engagement, retention, or customer satisfaction.
Experience building conversational AI, or other intelligent consumer experiences.
Understanding of generative AI product development, including evaluation, grounding, safety, latency, and model limitations.
Strong analytical skills and experience using data, experimentation, and customer insights to drive decisions.
Ability to define strategy, navigate ambiguity, and influence across technical and business teams.
Strong communication and cross-functional leadership skills.
Preferred Qualifications
Experience with large language models, natural-language interfaces, tool use, or agentic systems.
Experience with consumer growth, lifecycle engagement, or product-led growth.
Experience with AI evaluation, human review, and production monitoring.
Experience in automotive, mobility, connected devices, or related consumer ecosystems.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
This position is leadership level 6 and ranges from $132,800-$200,800.
Palo Alto- This position is a leadership level 6 and ranges from $150,200-$233,500.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
For more information on salary and benefits, click here: https://fordcareers.co/LL6
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
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Ford Motor Company · Dearborn, MI, United States