Consultant Gig 1000–Australia, Melbourne Preferred–Senior Customer Consultant–Senior Job Manager to Principal/Partner Level

A new ICG client is looking for a seasoned customer strategy / experience consultant to help bring their (organically evolved and product-siloed) customer experience and operating model to best practice. T he wor k aims to enhance experience, streamline processes, maximize cross-sell opportunities and deepen customer relationships, while empowering teams to deliver expert, personalised service . Role Working for and reporting directly to the Chief Customer Officer in a Head of Customer Strategy…