Human Resources Manager (Employee Experience Consultant)

The Opportunity

The Human Resources Manager (Employee Experience Consultant, EEC) supports the business strategy and operating objectives of their assigned platform by providing employee and labour relations support, guidance and coaching to people managers and employees regarding the application and/or interpretation of Chartwell’s HR policies, Collective Bargaining Agreements, programs, procedures and/or practices. The EEC will counsel on a broad spectrum of human resource and labour relations matters including but not limited to: employee/labour relations, performance management, employee engagement, workplace culture, and support employee related initiatives. The EEC will foster an ongoing environment of positive employee relations at all levels.

Key Activities

• Provide advice, interpretation, coaching and guidance to managers and employees on employee relations, employment law interpretation, complaints, high risk investigations, risk reduction and response management, employee performance, leadership development, pay and benefits, conflict resolution, absenteeism management, performance management, progressive discipline, HR documentation and terminations
• Assist with the monitoring of the frequency and duration of the steps in grievance procedure; reducing volume and duration of grievances through effective dispute resolution techniques;
• Assist in the implementation and monitoring of Attendance Management Programs and Early and Safe to Work Programs, and WCB Claims Management Programs;
• Respond to staff incidents at the residences while maintaining an open dialogue with the Director Human Resources in a timely and urgent manner;

Leadership:

• Provide support, advice and guidance to managers on employee programs, employment legislation, and company policies/practices to ensure fair and consistent implementation, application, and uniformity through messaging.
• Acts as role model for positive employee relations

Regulatory Compliance:

• Ensure the designated retirement or long term care operation teams are compliant with all applicable provincial legislation including, but not limited to, the following: Provincial Employment Standards Legislation, Provincial Labour Relations Legislation, Provincial Occupational Health and Safety Legislation, the Workplace Safety and Insurance Act, Provincial Human Rights Legislation
• Ensures HR programs and practices comply with applicable collective bargaining agreements

Operational and Administrative Systems:

• Researches relevant information as required to stay current with employee matters
• Draft and formulate a variety of correspondence, reports, and supporting documentation within the realm of employee relations and special projects, as required
• Champion annual Employee Engagement surveys and related processes

Other:

• Support HR related workshops and training sessions
• Participate in special projects as assigned

Qualifications

Experience:

• A minimum of 5 years of progressive HR experience as a generalist with focused experience in employee/labour relations, preferably in a complex multi-union environment
• Professional knowledge and experience of the seniors housing industry is preferred

Education:

• Post-Secondary Education or Diploma in Human Resources Management
• CHRP certification is an asset

Skills & Abilities:

• Ability to align with Chartwell’s vision, mission, and values.
• Ability to work in an environment focused on accountability for results
• Committed to customer service excellence
  • Sound understanding of all technical aspects of multiple HR disciplines and their impact on business and financial activities
• Ability to anticipate and manage change effectively
• Ability to analyze and interpret information contained in business related documents, write reports and business correspondence, and effectively relay/present information accordingly
• Ability to conduct comprehensive employment related investigations and formulate practical resolutions
  • Strong problem solving, facilitation, and conflict resolution skills within a culturally diverse multi-location work environment
• Demonstrated time management skills, including the ability to adhere to schedules and manage processes; the ability to organize and prioritize work to manage timelines and to meet defined deadlines in a fast-paced work environment
• Exercises judgment and uses discretion with highly confidential materials
• Demonstrated relationship management skills coupled with a high level of professionalism
• Effective communication skills that include written, oral, and presentation abilities
• Proficiency with Microsoft Office, including Microsoft Excel, Microsoft Word, and Microsoft PowerPoint.
• Bilingualism (English/French) is an asset (Quebec – Mandatory)
• Travel within assigned business platform

Special Requirements

• The satisfactory outcome of a professional reference check and a criminal record check.