Maintenance Project Coordinator

Our client is a commercial-only property restoration company serving property managers, building engineers, general contractors, and facility managers across the Phoenix and Tucson markets in Arizona. They handle water damage restoration, mold remediation, asbestos abatement, biohazard cleanup, and fire and smoke damage restoration, with 24/7/365 emergency response and a two-hour on-site commitment. Their work is concentrated in occupied buildings, which means every job has to move fast without disrupting the tenants and businesses still operating inside it.

They are hiring a Construction Project Coordinator to hold the operational picture together. This is the person who tracks every active job, keeps the data clean enough that anyone can trust it, and drives the phone calls that keep work moving. It is a fast, high-volume, detail-heavy seat, and it is the seat the rest of the team relies on to know where things actually stand.

You will report into the operations side of the business and work alongside internal teams and field crews. The role is fully remote.

Key Responsibilities

Job Coordination & Tracking

• Manage and track multiple active restoration and construction jobs at the same time inside the company's job management system (training on the specific platform is provided)
• Keep all job data current, accurate, and organized across the job management system and Excel at all times — this record is the backbone of operations and it is maintained with precision
• Monitor job progress, identify what is behind schedule, and take action to keep things moving without being asked
• Coordinate with internal teams and field crews so job milestones are hit, and communicate and address any delay immediately

Excel & Spreadsheet Management

• Build, maintain, and manage detailed job-level spreadsheets in Microsoft Excel — this is a heavy Excel role
• Audit your own work for accuracy before it goes anywhere, because errors slow everyone down and rework costs time the team does not have

Client Communication — Calls & Email

• Make a solid volume of outbound calls to clients, field personnel, and insurance contacts to provide job updates, gather information, confirm scheduling, and resolve open items
• Handle inbound client inquiries professionally and with urgency, because these clients are dealing with property emergencies and need fast, clear answers
• Follow up relentlessly on anything outstanding — if a client has not responded, you call again
• Communicate in writing by email with the same speed, clarity, and professionalism you bring to the phone
• Strong verbal and written English is non-negotiable, because you are the voice of the company on many of these calls

Microsoft Office Suite

• Work confidently and efficiently across the full Microsoft Office Suite — Word, Excel, Outlook, and Teams are daily tools
• Produce documentation, reports, and correspondence that are clean, accurate, and professional

Multitasking & Prioritization

• Manage a high volume of concurrent jobs, calls, emails, and data tasks without losing accuracy or speed
• Prioritize aggressively — you know what is on fire and what can wait, and you act accordingly
• Flag issues the moment they surface so the team can respond before a small problem becomes a big one

Requirements

• 3 or more years of project coordination experience in construction, restoration, or a closely related field. This is a hard requirement.
• Advanced Microsoft Excel proficiency. You build and maintain complex, multi-sheet spreadsheets confidently and accurately, including lookup formulas and conditional formatting.
• Full Microsoft Office Suite proficiency. Word, Outlook, and Teams are part of the daily workflow.
• Experience using job management or project tracking software. Training on this company's specific platform is provided, but you must be able to pick up a new system fast.
• Excellent English communication, written and spoken. You will be on the phone with US commercial clients regularly and you need to represent the company at a high level.
• Speed and accuracy together. Neither one is accepted without the other.
• Proven ability to manage multiple projects simultaneously in a fast-paced, deadline-driven environment.
• A self-starter mentality. You identify what needs to happen and you do it, without waiting to be directed.

Preferred Qualifications

None of the following is required. Each one shortens your ramp.

• Direct experience in property restoration — water damage mitigation, mold remediation, fire and smoke, asbestos abatement, or biohazard
• Hands-on use of a restoration or construction job management platform such as Albi, DASH, PSA, Restoration Manager, Xactimate, JobNimbus, Procore, or Buildertrend
• Experience coordinating work inside occupied commercial buildings, where tenant access windows and after-hours scheduling are part of the job
• Experience speaking with insurance adjusters or carriers as part of a claims or job-status workflow
• A track record of working a shift aligned to US business hours

Tools & Software

• Job management system — a restoration-specific job platform is the primary system of record. Training is provided.
• Microsoft Excel (advanced) — the second system of record, used daily for job-level tracking.
• Microsoft Outlook, Word, and Teams — daily communication, documentation, and collaboration.
• Hubstaff — time tracking.

What Makes You a Great Fit

• You open the job board first thing in your shift and already know what needs attention today, without anyone telling you.
• Your Excel files are clean, current, and correct — every time, not most of the time.
• Clients feel taken care of when they talk to you. You are clear, fast, and confident on the phone.
• You work three steps ahead. You are already handling what is coming before it arrives.
• You would rather make the awkward follow-up call today than explain the delay tomorrow.
• Pressure sharpens your focus instead of slowing you down.

This Role Is Not a Fit If

• You are slow to respond to emails or messages.
• You need detailed instructions before acting on something routine.
• You make errors in spreadsheet data and do not catch them yourself.
• You are uncomfortable making a high volume of client calls.
• You struggle to hold more than a few things at once.

Benefits

What We Offer

• Up to $8/hour
• 100% remote work
• Full-time role

We hire for the long haul, so a steady track record of staying and growing always moves you up our list.

To apply:

Ensure your LinkedIn profile and resume are up-to-date and comprehensive (submit a comprehensive resume in English, PDF format), and complete the assessment in this link: Aptive Test —

A quick note on how we will reach you: our recruitment team communicates primarily through Telegram, using the mobile number on your application and resume. Please make sure that number is active and registered on Telegram, since this is where screening and interview scheduling happen. If it is not registered yet, you can set it up right after you apply — it takes only a few minutes and keeps your application moving without delay.

By applying, you consent to being contacted via the contact information provided in your application for recruitment purposes only.

Because of the volume of applications we receive, we're only able to follow up directly with candidates whose experience closely matches this role. If you don't hear from us within 10 days, please know we genuinely appreciate your interest—and we'd welcome your application to future openings that may be a stronger fit. Thank you for considering Remote Raven, and all the best in your search.

A note on scheduling: initial interviews run in US Mountain Standard Time (MST) within a 3:00 AM – 1:00 PM MST window. We know that takes flexibility around the time difference, and we genuinely appreciate it.