Conference Services Manager | Hotel Burg | Modus by PM Hotel Group

We are seeking a dynamic and detail-driven Conference Services Manager to serve as the primary point of contact for groups, meetings, social events, and private dining experiences for Hotel Burg. This role is central to delivering the seamless, personalized service our guests expect—from the turnover process, through the post-event follow-up. The Conference Services Manager will work collaboratively with both property teams and shared services to ensure every gathering reflects the warmth, sophistication, and authenticity of the Hotel Burg experience.

This individual will reside in the Leesburg, VA area. This position is primarily on-site and may require occasional travel. This position requires a flexible schedule based on event timing and agenda. This is an exempt position that reports to the Regional Director of Sales, with a dotted line to the General Manager. The base salary range for this position is $60,000 - $70,000 based on experience, with additional service charge commission, plus opportunity for incremental incentive for upselling.

Who We Are

• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer.
• Passionate – about hospitality and fostering an environment where associates will thrive.
• Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators – we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.

What You Will Be Doing

• Serve as the primary contact for group, meeting, and event clients, managing all phases from contract turnover through post-event follow-up and final billing.
• Prepare and distribute BEOs, floor plans, and group resumes; coordinate with Food & Beverage, Operations, and Front Office to ensure seamless execution.
• Lead weekly BEO meetings to align departments on event details, timelines, and client expectations.
• Oversee all on-site event logistics, including room setups, AV, catering, rooftop access, and group rooming lists.
• Conduct site tours and guide clients through a personalized, consultative planning process.
• Partner with The Hunton team to support private dining experiences for hotel groups.
• Manage group room blocks, including attrition, cutoffs, rooming lists, and billing coordination.
• Maintain accurate records in STS, including event details, client accounts, and activity tracking.
• Support revenue goals through collaboration with sales leadership, including upselling and forecasting.
• Foster a collaborative, inclusive team environment while championing company values and culture.

Impact on Service Excellence and Revenue Performance

• Create a seamless planning and execution process by centralizing coordination with Food & Beverage, hotel operations, and external vendors.
• Provide a dedicated on-site leader to manage events and serve as the primary contact for all guests and group needs.
• Enable the Conference Services Manager to support The Manor 1858, driving revenue, experiences, and promotional initiatives.
• Allow the Director of Sales to prioritize sales efforts by reducing administrative and operational responsibilities.
• Improve response times and communication efficiency for both Group Sales and Event Sales inquiries.
• Establish the long-term sales structure for ramp up to new entities – pool deck, fall and spring and summer events, and potentially the market st. project.
• Support the Sales and F/B teams with a focus on upselling packages when appropriate. Driving incremental revenue to the teams.

What You Bring to the Table

• Minimum 2+ years of experience in conference services, event management, or catering sales within hospitality.
• Proven ability to manage multiple events simultaneously while delivering exceptional client experiences.
• Strong communication, organizational, and interpersonal skills with a natural ability to build relationships.
• Experience creating BEOs, group resumes, and event proposals with strong attention to detail.
• Ability to collaborate cross-functionally with Food & Beverage, Operations, and Sales teams.
• Proficiency in hospitality systems, including STS (CRM), StayNTouch (PMS), and Microsoft Office.
• Demonstrated passion for hospitality with a guest-focused, collaborative mindset.
• Solid financial acumen, including budget management, revenue optimization, and upselling.
• Entrepreneurial mindset with the ability to thrive in a fast-paced, boutique environment.
• Flexible schedule, including evenings and weekends as required.
• Hands-on, results-driven approach with a strong team-first mentality.

What’s In It for You

• Competitive compensation package, including quarterly incentive plan.
• Generous health, dental and vision insurance, plus 401K.
• Comprehensive onboarding and training plan to set you up for success.
• Coaching, feedback, and mentorship to develop yourself and your team.
• Personalized development plan to fit your individual role and career goals.
• Leadership courses to improve your personal and interpersonal effectiveness.
• Monthly fitness and transportation credits.
• Unlimited PTO and 9 paid holidays.
• Opportunities to volunteer and give back to our local communities.
• Paid Parental Leave.
• Tuition reimbursement opportunities – when you grow, we grow!

Non-Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN + INNOVATE.
• EMBRACE CHANGE.

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire PM Hotel Group community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to our standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won’t be tolerated. It’s also illegal.

PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

While this is a salaried position, be prepared to accommodate varying schedules including nights, weekends, and holidays, as required. This position will require moving self in different positions to accomplish tasks in various environments. The position may require moving greater than 50% of the time.