Providing technical support and resolving hardware, software, network, server, system, and cloud-related issues across the businesses.
Administering and supporting Microsoft 365, Active Directory, Group Policies, Windows environments, user accounts, permissions, and business applications.
Building, implementing, monitoring, and maintaining computer networks, servers, systems, and related infrastructure across all businesses.
Managing and monitoring network infrastructure to ensure ongoing performance, reliability, availability, and security.
Managing the lifecycle of IT assets, including deployment, configuration, upgrades, replacement planning, inventory control, and decommissioning of equipment.
Diagnosing and resolving network and infrastructure issues, including DNS, DHCP, VPN, wireless connectivity, and related services.
Developing and maintaining technical documentation, including system configurations, network diagrams, project plans, incident resolutions, procedures, and maintenance processes.
Configuring and managing network devices and services, including routers, switches, firewalls, wireless access points, VLANs, and site-to-site connectivity.
Managing user access to student portals, learning management systems, ticketing systems, and other business platforms.
Supporting IT projects, system migrations, infrastructure upgrades, cloud services, and implementation of new technologies.
Managing IT vendors, software licensing, subscriptions, warranties, and third-party technology services.
Managing and maintaining payment gateways, EFTPOS systems, and associated integrations.
Planning and implementing network upgrades, capacity improvements, segmentation, redundancy, and connectivity between business locations.