Community Manager - Promenade

Are you looking for a rewarding career in Property Management? HNN Communities is seeking a Full-Time Assistant Community Manager to join our dynamic team in Auburn, WA at Promenade (294-unit property)!

About the Company

HNN Communities is a privately held and owner-operated professional property management company that specializes in managing multifamily and mixed-use properties throughout Washington State. Our mission is to be a great company that provides outstanding housing, emphasizing common sense in investment property management. We achieve performance standards that balance short-term return on investment with long-term housing preservation and value, nurturing a reputation of excellence in our communities, operations, and within ourselves. We promote healthy communication, productive teamwork, integrity, and professionalism, fostering an innovative work environment where inclusivity is paramount. Join us as we empower our employees to lead with kindness and compassion to provide exceptional housing. We offer competitive pay, robust benefits, professional training and development, growth opportunities, and a positive work culture. If you're seeking a positive career change, life truly is better here at HNN!

Mission:

Devco Residential Group’s mission is to develop, construct and manage high-quality multifamily housing that provides stability, fosters growth and delivers long-term value to our residents and stakeholders.

Vision:

DevCo’s vision is to be a leading developer, builder and manager of quality multifamily housing throughout the western US.

Values:

• Quality: We deliver excellence in every aspect of our work.
• Commitment: We honor our promises with unwavering dedication.
• Teamwork: We achieve more together through collaboration and respect.
• Integrity: We uphold the highest ethical standards in all we do.

Awards and Recognition

Emerald Award 2024 – New Affordable Development of the Year

HNN Communities is honored to be the recipient of the prestigious Emerald Award for New Affordable Development of the Year in 2024. This esteemed accolade recognizes our dedication to providing outstanding affordable housing and our commitment to creating communities that thrive.

Pay Details: $32.00 - $45.00 hourly, plus bonus potential of up to 15%!

Schedule: Monday - Friday 9:00 AM - 6:00 PM

Benefits Offered

• 100% company paid medical benefits for employee coverage.
• 100% company paid dental and vision benefits for employee coverage.
• Healthcare and dependent care flexible spending accounts.
• Company paid life insurance, AD&D and long-term disability benefits for employee coverage.
• Best-in-class voluntary insurance benefits.
• Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
• Discretionary bonus programs.
• Eligibility for a 20% housing discount consideration.
• Employee assistance program (EAP) with 24/7 counseling services.
• Company-sponsored industry training and certifications.
• 3 weeks of paid time off each year.
• Up to 12 paid holidays each year.

About the Position
The Community Manager is responsible for the day-to-day operations of the assigned community(s) and ensures that the established company objectives are achieved. This role leads the optimum performance of the community in areas including associate management, leasing and marketing, compliance, accounting, resident satisfaction, and maintenance activities.

Job Responsibilities

• Lead, direct and supervise employees assigned to the community. Provide employees with regular performance feedback, complete annual reviews and take timely action of misconduct by effectively working with Human Resources.
• Successfully interview, hire, train and retain employees. Work effectively with Human Resources to recruit and onboard new employees.
• Perform all related accounting tasks including collecting and posting rent, fees, and other payments as well as processing month end and zero receipts in a timely manner. Work effectively with the Accounting Department to resolve accounting issues and errors.
• Perform accounts payable tasks including processing or approving invoices and payables.
• Review and analyze utility billing and rentable item charges regularly to ensure accuracy.
• Oversee the community’s marketing program, including social media engagement, collateral inventory management and collaborating with the Marketing Department regarding additional community marketing efforts.
• Support the overall marketing and leasing efforts of the community by providing sound input and suggestions regarding promotions, advertisements, and pricing.
• Provide excellent customer service to all residents, prospects, and guests.
• Lead all revenue management efforts to ensure the community’s maximum income is achieved. Monitor HUD fair market rents, Section 8 payment standards, and asking rents for voucher holders.
• Oversee, provide direction, ensure timely submittals, and keep compliant with all requirements of the tax credit program as it relates to the community. Work effectively with the Compliance Department regarding tax credit paperwork, calculations, re-certifications, and reporting.
• Complete resident move-outs within the timeline set by the company by reviewing lease terms, notice requirements and processing the disposition in accordance with established procedures and legal requirements.
• Keep Yardi and associated resident management software up to date including rent charges, occupants, lease dates and other data in a timely manner.
• Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues. Work effectively with Resident Relations to deescalate and resolve concerns.
• Responsible for ensuring the timely and accurate submission of timecards, bonus worksheets and payroll. Work effectively with Payroll to resolve errors or concerns.
• Supervise resident retention programs, renewals, and leasing programs to maintain maximum occupancy and minimal turnover.
• Ensure the success of all resident events, community programing and local/non-profit programs.
• Complete regular community inspections of common areas, amenities, models, and vacant apartment homes.
• Oversee all leasing efforts including prospect engagement, tours, closing ratios and move-ins.
• Maintain a reputation of excellence and continuously work to improve community and company reputation scores.
• Supervise and administrator all lease agreements and addendums, prospect screening processes, and legal notices while ensuring accuracy and compliance.
• Oversee all maintenance activity including unit turns, service requests, scheduling, staffing, preventative maintenance, and capital improvement projects.
• Prepare, monitor, and adhere to the guidelines of the community’s operating budget and make informed recommendations for ways to maximize income and minimize expenses. Complete financial variance reports, monthly performance reporting and operational analysis as required.
• Follow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, company standards, and operational processes.
• Provide professional and routine interaction with retail and commercial clients.
• Maintain a positive relationship with local housing authorities and agencies.
• Implement new systems, programs and procedures as directed by the company. Effectively and appropriately use company technology and software.
• Work collaboratively and respectfully with peers, other team members and departments.
• Continually seek out training opportunities and stay up to date on industry/legal trends and changes.