Community Manager

PHUSION PROJECTS: Established in 2005, Phusion Projects is a global alcoholic beverage company with presence in over 40 countries, employing 250+ worldwide and housing a portfolio of brands, including but not limited to, Four Loko, Four Loko PREGAME, Four Loko Remix, Overtime, Basic Vodka, Basico Tequila, and Earthquake.

CULTURE: Innovation and disruption are in the DNA at Phusion. We understand drinkers as category agnostic and we pursue flavor, brand, and functional benefits above all else. We’re always looking to push boundaries within our current product portfolio and partnerships, and that mindset flows through our company culture.

SUMMARY:

The Community Manager is the voice of Phusion’s brands in the wild – shaping how consumers experience Four Loko, Overtime, and our broader portfolio in real time. This role owns every direct interaction across social platforms -- direct messages, comments, and customer service channels, ensuring each touchpoint reflects the brand’s voice, energy, and culture.

You live and breathe social culture, emerging trends, music, fashion, and everything in between. The ideal candidate is passionate about storytelling, social media engagement, and creating authentic connections that drive brand awareness and loyalty.

DUTIES AND RESPONSIBILITIES:

Community Engagement & Relationship Building

• Build online communities that drive engagement, social growth, and contribute to retail and e-commerce performance.
• Respond to inbound messages and community engagement across platforms and online communities.
• Foster strong relationships with customers, fans, and influencers within the community.
• Ensure consistent brand voice and tone across all community interactions.
• Implement strategies to grow and nurture the brand’s online community.
• Identify, escalate, and activate opportunities with brand advocates and fans.
• Track engagement metrics and provide regular reports on community growth and activity.
• Share feedback from the community that can inform marketing, product, and customer experience improvements.

UGC & Creator Partnerships

• Identify, recruit, and manage relationships with micro-creators and UGC partners.
• Coordinate deployment of partnered UGC campaigns alongside agency partners and marketing teams, serving as the central hub for programs.
• Maintain a pipeline of creator relationships.

Customer Service & Escalation

• Manage consumer-facing customer service channels (social media, email channels, website inquiries, merch store returns, etc.)
• Triage and resolve product questions, complaints, and feedback.
• Track common issues and surface trends to the marketing and product teams.