Community Manager
OLIVER Agency - North America · Toronto, Canada ·
- Work mode
- Hybrid
- Category
- Marketing
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: Community Manager
Location: Toronto, Ontario
Must be 21+
Hybrid position (1-2 days in the office)
About the role:
As Community Manager, you'll be responsible for the day-to-day management of brand social channels — from content creation and publishing to community engagement and performance reporting. Working closely with account management and creative teams, you'll contribute ideas and bring a sharp understanding of what works on social. This is a role for someone naturally curious about culture, comfortable working at pace, and able to adapt their voice across multiple brand identities.
What you will be doing:
- Create, publish, and manage content across brand social channels including TikTok, Instagram, Facebook, Snapchat, Pinterest, and Reddit
- Generate content ideas daily and execute them with speed and quality
- Engage with communities in the comments — responding to fans, initiating conversations, and identifying content opportunities in real time
- Monitor platforms for trending moments and cultural hooks, proposing relevant, brand-appropriate responses
- Contribute to influencer briefs alongside the wider team
- Track, analyse, and report on content performance against KPIs using platform analytics and social tools
- Partner with account management and creative teams to develop larger campaign ideas
- Stay current with platform changes, algorithm updates, and emerging social formats — and bring fresh thinking to how the team works
What you need to be great in this role:
- A strong grasp of major social platforms and what makes content perform — across TikTok, Instagram, Facebook, Snapchat, Pinterest, and Reddit
- Versatile writing ability — you can adapt tone and voice to suit different brands and audiences
- Experience creating and posting content for brand social channels
- Familiarity with social analytics and reporting tools such as Khoros, Sprout, Sprinklr, or Hootsuite
- Comfort working in fast-moving environments where daily output is expected
- An eye for culture — you notice what's trending, what's resonating, and what's worth engaging with
- Basic proficiency with Microsoft Office (Excel, Word, PowerPoint); Adobe Photoshop is a plus
- Agency or in-house brand experience is helpful — but strong ideas and platform instinct matter just as much
Gen AI & Agentic Thinking
- Basic proficiency with Gen AI tools relevant to social content creation and copywriting
- Curiosity about how AI can support content ideation, caption writing, and social reporting
- Willingness to develop prompting skills and explore AI-assisted workflows
- Agentic mindset: ability to break tasks into clear steps, prioritise, and find efficient solutions
Req ID: 18723
#LI-JB1 #LI-MIDSENIOR #LI-HYBRID
At the time of this posting, the base salary for this position may range according to what's stated below. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.
Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
Our recruitment process does not employ artificial intelligence for selection. We use AI to support efficiency and consistency, not to replace human judgement. Candidate evaluation and selection are conducted without AI-supported screening or decision-making. We are committed to a fair, thoughtful, and equitable experience for every candidate.
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.