Community Manager

You will serve as the primary point of contact for the community, managing the Discord server and Zendesk support queues. You will respond to and triage support tickets, create FAQs and tutorials, communicate platform updates, monitor community health metrics, and develop initiatives to attract and retain ethical hackers.

Responsibilities

• Own and moderate the Discord server
• Respond to community queries
• Escalate feedback to relevant teams
• Communicate platform updates and initiatives
• Create and share FAQs, tutorials, and announcements
• Own and manage Zendesk support queues
• Triage prioritize and respond to support tickets
• Maintain and improve support documentation and self-serve resources
• Track and report support metrics including response times and resolution rates
• Define measurable community engagement goals and execute strategy
• Monitor community health and engagement metrics
• Collect feedback from security researchers and present insights
• Develop initiatives to attract new ethical hackers
• Coordinate with marketing to promote programs and success stories
• Recognize and celebrate community achievements

Requirements

• 1-2 years of community management experience in crypto or Web3
• Hands-on experience with Discord moderation and tooling
• Experience managing support queues, ideally with Zendesk
• Strong written and verbal communication
• Proactive mindset and excellent organizational skills
• Ability to prioritize effectively
• Familiarity with analytics tools such as Looker Studio

Benefits

• 100% remote-first work environment
• Flexible schedule
• Autonomous work environment with trusting team members
• Global market exposure