Community Manager (Hillcrest Village)

SUMMARY

The Community Manager is responsible for the overall performance of the property, including financial results, operations, leasing, marketing, and resident experience, by leading and developing a high-performing onsite team, while operating the community in the best interest of the owner.

DUTIES AND RESPONSIBILITIES

Operations & Leadership

• Lead and manage day-to-day operations of the community to ensure efficiency, quality, and compliance with company standards
• Recruit, train, coach, and develop onsite team members to drive performance and engagement
• Establish clear expectations and hold team members accountable for results and customer service standards
• Foster a positive team culture focused on accountability, collaboration, and resident satisfaction
• Complete required training courses and participate in ongoing professional development

Financial & Business Performance

• Drive occupancy, revenue, and Net Operating Income through effective leasing, pricing, and operational strategies
• Monitor and analyze key performance indicators including occupancy, leasing trends, delinquency, and expenses
• Manage accounts receivable, including rent collections, delinquency management, and eviction processes in accordance with applicable laws
• Oversee accounts payable, budgeting, and expense control to support financial goals
• Prepare and deliver accurate and timely reporting to leadership

Leasing, Marketing & Brand Presence

• Oversee all leasing activities to ensure strong traffic, conversion, and closing performance
• Develop and execute marketing strategies, including digital marketing, social media, and outreach efforts
• Ensure the property’s online presence, listings, and reputation are actively managed and maintained
• Monitor and respond to online reviews and customer feedback
• Conduct market research and competitive analysis to inform pricing and marketing strategies

Resident Experience & Property Operations

• Lead resident retention and engagement strategies, including planning and supporting community events
• Promote a high level of resident satisfaction through responsive service and relationship building
• Oversee property conditions, curb appeal, and unit readiness to maintain community standards
• Partner with maintenance and vendors to ensure timely, high-quality service delivery
• Conduct regular property inspections and proactively address operational issues