Community Manager- Affordable Housing

Donaldson is a recognized leader in multifamily property management, known for delivering exceptional living experiences and measurable results for our clients. With a diverse and growing portfolio, we are committed to creating communities residents are proud to call home and careers our team members are proud to build.

We are seeking a dynamic, experienced Community Manager to lead operations at Brookland Manor, an affordable housing community in Washington, DC. This is a high-impact leadership role for a property management professional who thrives in a fast-paced environment, understands the complexities of HUD and Project-Based Section 8 housing, and is passionate about driving performance, maintaining regulatory compliance, developing strong teams, and delivering an exceptional resident experience.

The ideal candidate will bring 3–5+ years of affordable housing experience, a strong compliance background, hands-on knowledge of HUD regulations and Project-Based Section 8, and a current DC Property Manager License.

Responsibilities:

• Oversee daily property operations and overall community performance.

• Ensure compliance with HUD regulations, Project-Based Section 8 requirements, the Housing Assistance Payments (HAP) contract, company policies, and all applicable Fair Housing laws.

• Complete and review applicant eligibility, annual and interim recertifications, income calculations, utility allowances, and rent determinations.

• Submit, review, and reconcile required HUD compliance reports, including TRACS transmissions, tenant data, subsidy documentation, and related reporting.

• Manage the affordable housing waitlist, applicant screening, unit offers, leasing activity, and move-ins in accordance with HUD and company procedures.

• Maintain accurate resident files, compliance records, and required documentation.

• Conduct regular property and unit inspections and coordinate preparation for NSPIRE, REAC, Management and Occupancy Reviews (MOR), and other agency inspections or audits.

• Manage budgets, financial reporting, occupancy, collections, delinquency, and property performance goals.

• Lead, train, coach, and develop on-site team members.

• Drive leasing, outreach, and marketing strategies to support occupancy and community goals.

• Maintain high property standards and oversee maintenance operations, unit turns, work orders, preventive maintenance, and capital needs.

• Deliver excellent customer service and build positive relationships with residents.

• Address resident concerns professionally, promptly, and in accordance with company and regulatory requirements.

• Partner with regional leadership and support departments to meet operational, financial, compliance, and resident satisfaction objectives.

Requirements:

• 3–5+ years of property management experience.

• 3–5+ years of affordable housing experience required.

• Hands-on experience with HUD and Project-Based Section 8 housing required.

• Current DC Property Manager License required.

• Strong affordable housing compliance background.

• Working knowledge of HUD eligibility requirements, annual and interim recertifications, income calculations, rent determinations, utility allowances, HAP contracts, and subsidy administration.

• Experience with TRACS reporting and HUD tenant data submissions.

• Experience preparing for NSPIRE, REAC, MOR, and other affordable housing inspections or audits.

• Strong understanding of Fair Housing laws and affordable housing regulations.

• Proven leadership, team development, and financial management skills.

• Strong organizational skills and attention to detail, particularly with compliance documentation and deadlines.

• Excellent communication, customer service, and problem-solving skills.

• Proficiency in Yardi, Excel, and Microsoft Office.

Why Donaldson?

We are committed to providing peace of mind in every interaction, guided by our values: Integrity, Excellence, Commitment, Adaptability, Innovation, Ownership, Compassion, and Unity.

We offer our team members:

• Competitive pay

• Comprehensive benefits

• 401(k)

• Paid Time Off

• Housing discount

If you’re a results-driven affordable housing property management professional with experience in HUD, Project-Based Section 8, compliance, TRACS, and multifamily operations, and you’re ready to make a meaningful impact at Brookland Manor, we want to hear from you.

Apply here:

Equal Opportunity Employer