Community Manager - 81/128

Scope:

At Lakeshore Management, we are committed to creating communities that people are proud to call home. We are seeking a motivated and results-oriented Community Manager to lead community operations with a strong focus on sales performance, revenue growth, and overall community success.

This role is ideal for someone who enjoys balancing sales, operations, and team leadership in a fast-paced environment. The Community Manager plays a key role in driving occupancy, supporting team development, and delivering a high-quality experience for our residents.

At Lakeshore, our core values guide everything we do—we build community, show kindness and compassion, communicate clearly and intentionally, hold ourselves accountable, do the right thing, and remain resilient in a fast-moving environment.

KEY RESPONSIBILITIES:

Operations & Financial Management

• Oversee daily operations including budgeting, rent collection, expense control, and vendor management.
• Monitor key performance indicators: occupancy, revenue, delinquency, and expense performance.
• Ensure strong curb appeal, property standards, and operational efficiency.
• Prepare and submit required financial and operational reports.
• “All duties and responsibilities must be performed in accordance with company policies, procedures and all applicable local, state, and federal laws.”

Occupancy, Sales & Marketing

• Drive occupancy through marketing, leasing, and home sales activities.
• Manage full prospect lifecycle: lead follow-up, appointment setting, tours, and closing.
• Execute outreach strategies to generate traffic and improve conversion.
• Oversee lease renewals and resident retention efforts.
• Track pipeline activity and adjust strategies to meet goals.

Resident Relations

• Serve as primary point of contact for residents.
• Address concerns and resolve issues in a timely, professional manner.
• Promote a positive and welcoming community environment.

Leadership & Team Management

• Hire, train, and develop team members.
• Set expectations and hold team accountable for performance.
• Foster a collaborative, respectful, and results-oriented culture.

Maintenance, Safety & Compliance

• Ensure property is well-maintained, safe, and compliant with policies, procedures & regulations.
• Coordinate with maintenance staff and vendors.
• Enforce community rules and company policies.

Projects & Asset Management

• Oversee home inventory, installations, and capital projects.
• Ensure projects are completed on time and within budget.
• Support continuous improvement of community assets.

*“This job description is not intended to be all-inclusive or comprehensive. Additional duties, responsibilities, projects, and ad hoc assignments may be assigned as needed to support operational, business, and organizational needs.”