Community Association Manager | Property Management | Full Time

Overview

The Community Association Manager (CAM)/Account Manager role within Amelia Island Management is responsible for creating a positive day‑to‑day experience for all AIM customers and employees by delivering effective Account Management services that support the success of assigned homeowner and condominium associations. This position oversees and monitors all common areas, implements the decisions of each association’s Board of Directors, and administers services, programs, and operations in alignment with established policies and guidelines. The CAM/Account Manager reports directly to the Director of Amelia Island Management.

Essential Functions:

1. Inspections, documentation, communications, and coordination:

Inspect assigned associations daily/weekly/monthly
Ensure all association contracts are current and up to date
Ensure full understanding of management agreement on each assigned association
Contact Presidents or Board Members of assigned associations, at least weekly
Field telephone calls from owners, guests and presidents
Field calls from insurance agents and real estate agents
Interface with State and County Boards and Inspectors for associations
Interface with contractors and consultants daily
Coordinate activities of contractors
Coordinate with Administrative Assistant regarding meeting preparations

2. Contractor relations, Financial Reporting, Association Support:

Assist in maintaining files on contractors and update information as needed
Verify invoices from contractors for payment
Resolve issues between contractors and associations
Input on annual budgets for assigned associations
Review monthly income and expense budgets
Prepare long range plans for improvements of associations
Monitor and coordinate refurbishment projects for assigned associations
Interface with owners, guests and Rental Properties regarding leaks and other owner challenges
Provide digital imagery support for all associations
Respond to emergencies 24/7

3. General duties and Training;

Perform “Manager on Duty” functions for all associations periodically
Perform other duties as assigned by the Director

Accomplish forty hours of in-house training annuallyFulfill State requirements for continuing CAM training bi-annuallyParticipate in Home Team and Company training

4. Meetings:

Contact assigned Presidents and Board Members – weekly
Omni Service Tradition - monthly
Meet with contractors/owners – as required
Participate in committee meetings of associations – as required
Attend Board of Directors meetings – as required

Tools & Equipment/Licenses:

Must have, or be able to obtain, a Community Association Managers license in accordance with Florida Statute 468; computer; copier; fax; tape recorder; Florida driver’s license and reliable transportation.

Working Environment/Required Skills or Proficiencies:

Extensive computer skills, including proficiency in Microsoft Outlook, Word, Excel and Power Point and Enumerate software
Strong interpersonal and customer service skills
Strong organizational skills
Ability to work without supervision and to multi-task
High School Diploma, some College preferred
Minimum of Five years of Customer Service preferably in a Professional Services environment
Clear, concise written and verbal communications skills
Ability to lead and motivate contractors to achieve goals
ability to coach and counsel contractors
Ability to deal with public on a daily basis

Physical Job Requirements (for essential functions only)

Must be ambulatory
be able to: climb stairs, sit or stand for long periods of time
Push, occasionally pull or lift 25 to 30 lbs
Must have full range of motion of both arms and hands
Must be able to see and hear
Good health; ability to extend office work to outdoor property inspections and construction site monitoring, inspect stairwells to include multi story buildings