Communications Operations & Content Design Specialist

Location: Markham, Ontario

Job Description:

Position: Communications Operations & Content Design Specialist

Type: Full-Time | Permanent

Location: Markham, ON

Reports to: Senior Manager, Corporate Communications

About Us:

Pet Valu is Canada’s leading pet specialty retailer, dedicated to strengthening the bond between dedicated pet lovers and their pets. With 50 years of animal care expertise, we operate over 800 stores across Canada under several banners, including Pet Valu, Bosley’s, Total Pet, Paulmac's Pet, Tisol & Chico. Guided by our mission to deliver products, care, expertise, and memorable moments, Pet Valu is a place where people build meaningful careers while making a positive impact on pets and communities.

Job Summary

The Communications Operations & Content Design Specialist supports the quality, clarity, and consistency of Head Office-to-field communications through communication review, content organization, and communications platform administration. Working closely with cross-functional partners, Information Technology, vendors, and the Communications team, this role helps ensure store-facing communications are accurate, easy to understand, and aligned with established communication standards.

Through content review, communication standards, platform administration, and process improvements, the Specialist helps ensure information is delivered effectively across dashboards, communications platforms, and digital content experiences. The role assists content owners by identifying opportunities to improve clarity, completeness, and usability while helping prepare communications for successful field execution.

Combining strong communication skills and technical skills with operational expertise, the Specialist supports the effectiveness of communication processes, tools, and user experiences to facilitate effective information sharing across the organization.

Essential Details and Responsibilities

Communication Development & Content Design

• Support the development of engaging, user-friendly communication materials for internal audiences.

• Design and maintain dashboard, landing page, and web-style content experiences that improve information organization, accessibility, and usability for field users.

• Review, edit, and enhance store-facing communications to ensure content is clear, accurate, actionable, and aligned with communication standards.

• Apply content design and user experience principles to improve readability, navigation, information hierarchy, and task execution.

• Partner with content owners to identify gaps, inconsistencies, unclear direction, or missing information and provide recommendations to strengthen communications before deployment.

• Provide guidance on communication best practices, store usability, audience considerations, and message effectiveness.

• Support communication intake, prioritization, scheduling, workflow coordination, and publishing readiness.

Communications Platform Administration

• Support content structure, navigation, and page design within communications platforms to enhance the user experience and improve information discoverability.

• Support day-to-day administration of communications platforms, including user access, audience structures, system settings, and data accuracy.

• Support platform testing, enhancements, issue resolution, documentation maintenance, and vendor coordination.

• Maintain administrative procedures, business rules, platform standards, and governance documentation.

• Develop and maintain user guides, job aids, reference materials, and process documentation.

• Provide first-level user support, onboarding, training, and platform guidance.

Reporting, Analytics & Survey Administration

• Compile recurring reports, dashboards, communication activity summaries, and survey results, as needed to support business decision-making.

• Support communication workflow management and operational processes to ensure timely and effective information delivery.

Continuous Improvement

• Identify opportunities to improve communication processes, platform usability, data accuracy, and user experience.

• Assist with change readiness activities related to new tools, workflows, or platform updates.

• Contribute to the ongoing evolution of communication practices, templates, standards, and governance processes.

Experience, Education, Certifications

• Post-secondary education in Communications, Business Administration, Information Systems, Digital Content Management, Technology, or a related discipline preferred.

• 2-4 years of experience in communications, communications operations, content management, business systems administration, digital platform administration, or a related specialist-level role preferred.

• Experience supporting intranet, communications, content management, or employee-facing digital platforms considered an asset.

• Experience in a retail or franchise environment considered an asset.

• Proficiency in Microsoft Office 365, including Excel, Word, Outlook, PowerPoint, OneDrive, and CoPilot.

• Strong organizational skills with the ability to manage multiple priorities and recurring deadlines.

• Strong attention to detail and ability to maintain accuracy across systems, reports, and communication workflows.

Compensation:

The targeted salary range for this position is $57,000 - $62,000 annually. The final offer will be based on factors such as market location, relevant skills, experience and internal equity.

Ready to join the team?

We’re looking for passionate people who bring strong skills and live our core values of safety, compassion, expertise, and efficiency every day. If you’re energized by doing meaningful work, taking pride in what you deliver, and making a real impact for pets, people, and communities, you’ll feel right at home here. Join us and build a career where purpose, care, and excellence come together - because love lives here™.

Why work for us?

At Pet Valu, our people are at the heart of everything we do. We’re passionate about creating an environment where you feel supported, included, and empowered to grow - both personally and professionally. Some of the perks of working with us include:

• Hybrid, Flexible Work Options

• Comprehensive health and dental benefits

• Employee Share Purchase Plan with company matching

• Learning and Development support tailored to you

• An inclusive, collaborative culture where your voice matters

• Fun company events that keep us connected

• Preferred rates for car rentals, hotels, phone plans and gym discounts

• Generous employee discounts on our products

Pet Valu is an equal opportunity employer committed to inclusion and accessibility. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

At Pet Valu, we are committed to transparency and fairness in our hiring practices. This posting is for an existing vacancy. Pet Valu may use AI enabled technology to assist in the recruitment process for positions. The use of AI helps us ensure we are providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment process, all decisions throughout the process are made exclusively by Pet Valu’s hiring team. At no stage does AI determine recruitment outcomes