Communication Analyst (Enabler Operation)

Company Description

Experian is a global data and technology company that creates opportunities for people and businesses around the world. We operate in diverse markets, such as financial services, healthcare, automotive, agribusiness, insurance, among others. Experian invests in people and new advanced technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.

Our uniqueness is valuing yours. Experian's people-centric, inclusive, and purpose-driven culture is recognized by numerous awards — including World’s Best Workplaces™ 2025 (Fortune's Top 25 global) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to understand why. Experian is also proud to be an equal opportunity employer and promotes affirmative action.

Job Description

Job description

This position will play a leading role in the evolution of the unit's internal communication, spearheading initiatives to modernize channels, strengthen organizational culture, and support business strategy, making communication a lever to increase productivity and the employee experience.

Key responsibilities

• Develop and execute the internal communication strategy for the Credit unit, aligned with business objectives and corporate strategy.
• Lead the modernization of communication channels, promoting new ways of consuming content, greater segmentation, and more relevant experiences for different audiences.
• Act as a strategic consultant to leadership, supporting communication plans for transformation initiatives, organizational changes, product launches, and strategic projects.
• Create communication campaigns that strengthen culture, reinforce desired behaviors, and expand employees' sense of belonging.
• Develop communication strategies to drive engagement, collaboration between teams, and the adoption of new initiatives.
• Produce executive and institutional content for different formats and channels, including announcements, newsletters, videos, internal events, town halls, intranet, and digital platforms.
• Structure communication journeys guided by the employee experience, using data and feedback for continuous improvement.
• Define performance indicators (KPIs), track communication metrics, and generate insights to optimize results.
• Work in partnership with areas such as Human Resources, Marketing, Product, Technology, and business leadership to ensure consistency in messaging and integrated execution.
• Identify trends, tools, and best practices in internal communication and employee experience, proposing innovative solutions for the organization.

What we are looking for

• Higher education degree in Social Communication, Journalism, Public Relations, Marketing, Administration, or related fields.
• Solid experience in Internal Communication, Corporate Communication, or Employee Experience.
• Experience in leading cultural transformation and change management projects.
• Experience in developing communication strategies for diverse internal audiences and in environments of constant transformation.
• Excellent writing skills, storytelling, and ability to adapt language for different audiences.
• Experience in managing digital internal communication channels.
• Consultative profile, with the ability to influence stakeholders at different levels of the organization.
• Analytical capacity to interpret metrics and transform data into action plans.
• Organization, autonomy, and ability to manage multiple priorities simultaneously.

It will be a plus

• Experience in technology, financial services, data companies, or highly digital environments.
• Knowledge of Change Management, Employee Experience, or Design Thinking.
• Experience with internal communication platforms, modern intranets, and collaborative tools.
• Experience with agile methodologies and project management.
• Experience in Design, image and video editing.

Competencies that will make you stand out

• Strategic thinking and business acumen.
• Clear, inspiring, and results-oriented communication.
• Strong ability to influence and build relationships.
• Innovative mindset and focus on continuous improvement.
• Curiosity to experiment with new formats, channels, and technologies.
• Proactivity and a sense of ownership.
• Ability to transform complex topics into simple and relevant messages.
• Data-driven and focused on the employee experience.

Expected impact of the position

In the first few months, we expect this person to contribute to:

• Supporting the construction of an internal communication channel for the business unit, making them more digital, relevant, and efficient.
• Strengthening the Credit unit's culture through strategic communication initiatives.
• Increasing employee engagement indicators and the effectiveness of internal campaigns.
• Bringing leadership and teams closer together through more transparent, consistent, and two-way communication.
• Positioning internal communication as a strategic partner to accelerate business transformation and increase team productivity.

Qualifications

Qualifications

• Communication
• Language adaptation
• Engagement
• Image and video editing

Additional Information

Serasa Experian is much more than you imagine. With the purpose of creating a better future by expanding opportunities for people and businesses, in Brazil we are more than 4,000 people working in diverse teams and specialties. Here, each knowledge and diversity complements each other and you can work on what you love most; we are committed to building an inclusive culture and an environment where people can balance their careers with their personal commitments and interests, valuing well-being.

We are very dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through various market certifications: we have been awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and having a 4.6 rating on Glassdoor. Each recognition indicates that we are on the right path, providing an increasingly better work environment for our talent.

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