Commercial Technical Support

Socket is seeking dynamic individuals with excellent customer service skills, a positive & professional attitude, and a desire to succeed. Qualified candidates must have a strong technical aptitude, ability to multitask, highly collaborative, and able to work with little supervision. The persons in this position will provide quality technical support to current Socket business customers via phone and e-mail. Socket is a fast-paced, growing company with exceptional opportunities for motivated people.

Responsibilities include:

• Troubleshooting and problem-solving technical issues affecting Socket’s business customers.
• Documentation of customer interaction through trouble tickets.
• Providing timely and consistent follow-up to Socket’s business customers.
• Contributing to the collective resources and knowledge of the Business Center department.
• Completes all Business builds, suspensions, reactivations, and removals in a timely manner, ensuring customer’s services are ready on their go-live date and the accuracy of router configurations.
• Route current business customer’s requests for new services, change in services, and/or cancellations to their account representative, or the Business Center Coordinators.

Requirements

• Associates Degree and/or equivalent work experience in the Telecommunications/Internet field is preferred.
• Qualified candidates must be a high school graduate or possess a General Education Degree (GED). Four years related college, trade school, or two years job-related experience in customer or technical service field preferred.
• ATSA/IN required; ATSA-UCAS, -UCSS, -IPBG, -UTM and Broadworks training preferred.
• Candidates must possess excellent customer service skills, a positive & professional attitude, as well as a desire to succeed.
• Must have a strong technical aptitude, ability to multitask, work with little supervision and as a team.