Commercial Plumbing Service Manager in Orlando

Job Description

Westbrook Service Company

Location: Orlando, Florida

Job Type: Full-time

Schedule: Monday–Friday, day shift; occasional overtime, evenings, or weekends may be required based on business and project needs.

Lead a Team. Grow a Business. Make an Impact.

Westbrook Service Company is looking for an experienced Commercial Plumbing Service Manager to lead our commercial plumbing service department.

This is more than a technical leadership position. We’re looking for a proven leader who understands the commercial plumbing industry, knows how to develop people, and can take ownership of a department’s financial performance, operations, customer experience, quality, and growth.

The right candidate will bring strong commercial plumbing expertise along with the leadership skills and business mindset needed to build a high-performing team and create customers for life.

Our Vision

To be a thriving company that makes a lasting impact in Central Florida for to come.

Our Mission

To create an employee experience so profoundly different that it leads to changed lives and customers for life.

What You’ll Do

As our Commercial Plumbing Service Manager, you will be responsible for the successful management, profitability, and overall performance of the commercial plumbing service department.

Your responsibilities will include:

• Lead the day-to-day operations and strategic direction of the commercial plumbing service department.
• Develop plans for departmental growth while monitoring budgets, performance, and industry trends.
• Forecast workforce needs based on schedules, seasonal demand, and business conditions.
• Lead, coach, develop, and support commercial plumbing service team members. Oversee training, performance management, and employee development.
• Manage departmental purchasing and ensure appropriate parts, materials, tools, and equipment are available when needed. Evaluate vendors, products, pricing, quality, and service to support efficient and profitable operations.
• Take ownership of departmental financial performance, with a strong focus on achieving gross profit goals.
• Drive profitable revenue by supporting sales activity and identifying opportunities to provide additional services to customers. Assist with customer needs assessments, recommendations, estimates, and closing sales.
• Manage labor and material costs through effective staffing, productivity, purchasing, inventory, quality, and operational controls.
• Review job costs and identify variances, opportunities, and corrective actions. Monitor accounts receivable and help ensure work is completed, invoiced, closed, and collected within required timeframes.
• Monitor scheduling and dispatch to ensure technicians and installers are deployed effectively.
• Work with sales personnel to ensure sold projects can be executed successfully and meet Westbrook’s quality expectations.
• Maintain compliance with applicable licensing, permitting, regulatory, and safety requirements.

What We’re Looking For

Successful candidates will bring:

• 10+ years of professional trade experience, including applicable trade-specific professional certifications.
• 5+ years of supervisory experience.
• 2+ years of management experience.
• Demonstrated ability to lead teams responsible for troubleshooting, servicing, and installing commercial plumbing systems.
• Strong understanding of commercial plumbing operations and industry trends.
• Ability to understand financial performance, job costing, labor costs, material costs, and gross profit.
• Strong leadership, coaching, decision-making, and problem-solving abilities.
• Ability to analyze information and use data to make effective business decisions.
• Working knowledge of Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
• High school diploma or equivalent required; college degree .
• Valid driver’s license and ability to meet applicable company driving requirements.

Benefits That Invest in You

Westbrook offers a comprehensive benefits package designed to support our employees and their families, including:

• Health insurance – 87% paid by the company, with employee plans starting at less than $11 per week.
• Unlimited Paid Time Off (PTO).
• 8 paid holidays per year.
• Paid maternity and paternity leave.
• Company-paid life insurance.
• Company-paid dental premiums.
• Company-paid long-term insurance.
• 401(k) match with a plan increasing up to 7.5%.
• Vision insurance.
• Free prescription safety glasses.
• Gym membership reimbursement.
• Team-building outings and events, including experiences such as Universal, Topgolf, and Andretti.
• Additional employee benefits and opportunities.

Grow With Westbrook

We believe great leaders should never stop developing. Westbrook provides company-funded education and professional development opportunities, including:

• Manufacturer training.
• Spanish and English education.
• Health and wealth education.
• Emotional intelligence development.
• Leadership and advancement training.

Ready to Lead?

If you’re an experienced commercial plumbing professional and people leader who understands how to balance customers, employees, operations, and profitability, we want to hear from you.

Apply today and help lead a team that delivers exceptional service while building an impact in Central Florida that lasts for .