Commercial Operations Specialist (CPQ & Process Improvements)
veralto · London, Ontario, Canada ·
- Category
- Operations
Every person is unique, but we all have something in common: the need for safe, clean water. And it’s only by bringing together people with diverse ideas, perspectives, and backgrounds that we can solve the complex water problems of our changing world.
At Trojan Technologies (www.trojantechnologies.com), we believe success for all comes from the contributions of every single one of us. That’s why we foster an environment where every associate has a voice, is valued and respected, and feels safe sharing their thoughts. After all, sharing our different viewpoints and experiences is what enables us to find creative and innovative ways to accomplish our shared goals.
Trojan is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.
About the Role
Commercial Operations Specialist CPQ & Process Improvements
📍 Location: London, ON - Hybrid
The Commercial Operations Specialist plays a critical role in supporting our Sales and Service teams by improving commercial systems, quoting tools, processes, training, and documentation. This position serves as the Commercial business owner and functional expert for our enterprise CPQ (Configure, Price, Quote) platform, ensuring users have the tools, support, and processes they need to serve customers effectively.
Working closely with Sales, Service, IT, and business leaders, you'll help drive system enhancements, process improvements, user enablement, and operational excellence across the commercial organization.
What You'll Do
Serve as the Commercial business owner and functional expert for the enterprise CPQ platform.
Support users by troubleshooting issues, managing access, and ensuring efficient quote generation.
Gather business requirements and partner with IT to prioritize and implement enhancements.
Manage enhancement and defect backlogs, testing, and validation of system changes.
Maintain SOPs, process documentation, training materials, and support resources.
Deliver user onboarding, training, and ongoing support.
Drive process standardization and continuous improvement initiatives across Sales and Service.
Partner with commercial leaders to improve productivity, operational efficiency, and customer experience.
What Success Looks Like
Sales and Service teams can quote faster and with fewer delays.
Commercial tool issues are resolved quickly and effectively.
Processes are documented, adopted, and consistently followed.
Enhancements are prioritized based on business value.
Users have access to strong training, documentation, and support.
Qualifications
Experience in Commercial Operations, Sales Operations, Business Systems, Process Improvement, or a related field.
Experience supporting commercial systems, quoting tools, user administration, testing, and issue resolution.
Ability to translate business requirements into practical process and system improvements.
Strong analytical, problem-solving, and documentation skills.
Experience with CPQ, CRM, ERP, quoting systems, or commercial proposal processes.
Join Trojan Technologies and help build the systems and processes that enable teams to deliver critical water solutions around the world.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.