Commercial Operations Manager

Job Overview

The Commercial Operations Manager is responsible for ensuring smooth, consistent, and effective execution of all commercial activities across multiple sales channels. This role oversees daily operations for e-commerce, live commerce, and B2B channels, coordinates cross-functional teams, resolves operational issues, and ensures a seamless customer experience across all platforms.

Key Responsibilities

Overall Commercial Execution

• Ensure day-to-day commercial operations run smoothly across all channels through clear coordination, issue resolution, and consistent execution

Live Commerce Operations

• Oversee live commerce planning and execution, including scheduling, staffing, product availability, and issue resolution to ensure smooth live sessions and strong performance

B2B Channel Management

• Manage B2B sales operations, including order processing, coordination with Operations, pricing execution, and customer fulfillment to deliver reliable and professional service

E-Commerce Channel Operations

• Oversee daily operations of e-commerce platforms to ensure product listings, pricing, promotions, and order processing are accurate, active, and properly executed

Customer Service Operations

• Ensure customer service teams meet response-time and resolution SLAs, handle issues professionally, and support a positive customer experience across all channels

Qualifications

• 5–10 years of experience in commercial operations, sales operations, e-commerce, or retail operations

• Proven experience managing multiple sales channels (e-commerce, live commerce, B2B, or retail)

• Strong hands-on experience in day-to-day commercial execution and issue resolution

• Demonstrated ability to coordinate cross-functionally with Marketing, Operations, Logistics, and Customer Service teams

• Experience supporting campaigns, promotions, and peak sales periods

• Solid understanding of order processing, pricing execution, and inventory coordination

• Comfortable managing KPIs, SLAs, and operational reporting

• Experience using e-commerce platforms such as Shopee, Lazada, TikTok Shop, and Shopify

• Working knowledge of ERP or Order Management Systems (OMS)

• Proficient in Excel or Google Sheets