Commercial Account Manager in Owings Mills

Job DescriptionJob Description

The Commercial Account Manager is responsible for driving profitable commercial growth through proactive prospecting, consultative selling, and exceptional customer relationship management. This individual is a highly motivated hunter who thrives on identifying opportunities, opening doors, building long-term partnerships, and closing profitable business.

Success in this role requires a strong understanding of Integrated Pest Management (IPM), outstanding communication skills, strategic territory management, and the ability to earn the trust of decision-makers across a wide range of industries including property management, healthcare, food processing, manufacturing, education, hospitality, and government facilities.

Primary Responsibilities

Business Development

• Generate new commercial business through cold calling, prospecting, networking, referrals, and community involvement.
• Identify and pursue high-value commercial accounts.
• Build and maintain a healthy sales pipeline using CRM tools.
• Schedule appointments with decision-makers and facility managers.
• Conduct professional facility inspections and needs assessments.
• Develop customized pest management solutions based on Integrated Pest Management (IPM) principles.
• Prepare and present professional proposals.
• Negotiate pricing while protecting company profitability.
• Consistently achieve or exceed monthly and annual sales goals.

Account Management

• Develop trusted advisor relationships with commercial customers.
• Maintain regular communication with existing clients.
• Conduct periodic account reviews.
• Identify expansion opportunities within existing accounts.
• Coordinate with Operations to ensure exceptional service delivery.
• Resolve customer concerns professionally and promptly.
• Maintain high customer retention through proactive relationship management.

Sales Execution

• Deliver persuasive sales presentations.
• Demonstrate a consultative sales approach.
• Understand customer pain points and recommend value-driven solutions.
• Effectively overcome objections.
• Confidently ask for the business and close opportunities.
• Follow up consistently throughout the sales cycle.

Territory Management

• Develop a strategic territory growth plan.
• Prioritize high-potential prospects.
• Maintain accurate prospect and customer records.
• Track sales activity, forecasts, and pipeline progression.
• Participate in networking events and local business organizations.

Required Skills

• Exceptional prospecting and cold-calling ability
• Strong hunter mentality
• Excellent verbal communication skills
• Outstanding written communication skills
• Professional presentation skills
• Relationship-building expertise
• Negotiation skills
• Closing ability
• Strategic thinking
• Time management
• Organization
• Self-motivation
• Competitive drive
• Problem-solving ability
• Ability to influence executive-level decision-makers
• Strong business acumen
• CRM proficiency
• Microsoft Office proficiency

Experience

• 3+ years of outside B2B sales experience
• Commercial pest management experience
• Experience selling facility services or commercial services
• Experience prospecting through cold calling and networking
• Proven history of meeting or exceeding sales goals
• Experience selling to:
  • Property Management Companies
  • Manufacturing Facilities
  • Food Processing Facilities
  • Healthcare Facilities
  • Schools & Universities
  • Warehouses
  • Hospitality
  • Multi-Family Housing
  • Government Facilities

Knowledge Requirements

• Integrated Pest Management (IPM)
• Commercial pest management practices
• Rodent management programs
• Insect biology and behavior
• Commercial sanitation principles
• Food safety standards
• Regulatory compliance
• Facility inspections
• Proposal development
• Commercial service agreements

Key Performance Indicators (KPIs)

• New Commercial Revenue
• Gross Margin
• New Accounts Sold
• Pipeline Growth
• Cold Calls Completed
• Prospect Meetings Scheduled
• Proposal-to-Close Ratio
• Close Percentage
• Customer Retention
• Existing Account Growth
• Referral
• CRM Activity Compliance

Characteristics of Top Performers

• Hunt every day.
• Never wait for opportunities—they create them.
• Build relationships before asking for business.
• Are disciplined with prospecting.
• Stay organized.
• Communicate professionally.
• Handle rejection with resilience.
• Focus on solutions instead of products.
• Continuously learn their industry.
• Deliver on every promise.
• Treat every customer like a long-term partner.

Why Join Our Team?

At PestNow, we don't simply sell pest control—we provide peace of mind through industry-leading Integrated Pest Management solutions. We invest in our people, reward performance, and provide the tools, training, and support needed to build a successful commercial sales career.

If you're competitive, driven, and passionate about helping businesses protect their people, property, and reputation, we'd love to talk with you.

Compensation

• Competitive Base Salary
• Uncapped Commission Program
• Performance Bonuses
• Vehicle Allowance or Company Vehicle (if applicable)
• Health, Dental & Vision Insurance
• Company Paid Life Insurance/LTD
• 401(k) /match
• Sick/Paid Time Off
• 9 Paid Holidays
• Employee Assistance Program
• Ongoing Professional Development
• Career Advancement Opportunities

Ideal Candidate Profile

The ideal Commercial Account Manager is more than a salesperson—they are a strategic business developer. They have the discipline to make cold calls every day, the confidence to engage C-suite executives and facility managers, the curiosity to uncover operational challenges, and the expertise to design solutions that create lasting value. They thrive in a competitive environment, embrace accountability, and are motivated by building a book of business through persistence, professionalism, and exceptional customer service.