Collections Security Officer

Since 1929, J&J Gaming has been a leader and a trusted partner in Gaming and Amusements. This position is with J&J Ventures Gaming LLC. Today, our focus remains steadfast: to provide world-class service to help businesses succeed. Our customers and our team members have been, and will always be, #1 priority. We are looking to expand our workforce with team-oriented individuals with a positive mindset. We provide eligible employees with a comprehensive benefits package including health, dental and vision insurance, life and disability insurance, paid time off, and a 401(k)-retirement plan.

About the Role
As a Collections Security Officer, you will play a vital role in executing video gaming collections while ensuring the safety and security of company assets. This position requires carrying a firearm and maintaining a high level of professionalism, sound judgment, and situational awareness. Qualified candidates must be 21 years of age or older, possess a valid driver's license with a clean driving record, hold a valid Illinois FOID card, and successfully meet the licensing requirements of the Illinois Gaming Board (IGB) and the Illinois Department of Financial and Professional Regulation (IDFPR), including fingerprinting and background screening. The ideal candidate demonstrates strong moral character, integrity, and a calm, composed demeanor. This role requires the ability to work in a fast-paced environment, perform collections at customer locations, and remain constantly aware of surroundings to help maintain a safe and secure environment for employees, customers, and company assets.

What you’ll do
Core Responsibilities

• Deliver exceptional customer service while maintaining a professional and courteous demeanor.
• Securely handle, transport, and account for currency with accuracy, integrity, and attention to detail.
• Safely transport and reconcile assigned funds to support the resolution of gaming-related issues.
• Maintain accurate and detailed records of all fund transactions and related documentation.
• Generate, collect, and process gaming machine activity reports in accordance with company procedures.
• Remain alert and maintain situational awareness while communicating effectively with team members and customers.
• Comply with all departmental, company, and applicable state policies, procedures, and regulatory requirements.
• Assist with additional duties and special projects as assigned to support departmental operations.

Collaborations and Partnerships

• Ability to effectively collaborate with the team leader
• Ability to work closely with the Regional Operations Manager
• Ability to collaborate and communicate effectively with team members
• Ability to maintain professional working relationships with establishment owners, employees and patrons utilizing video gaming terminals within establishments

Note: This is not an exhaustive list; additional duties may be assigned as needed.

Who You Are

• At least 21 years of age.
• Able to obtain and maintain all required gaming and armed security licenses.
• Possess a valid driver's license with a satisfactory driving record.
• Hold a valid Firearm Owner's Identification (FOID) card.
• Proficient in using computers and standard business software.
• Able to read, write, and perform basic mathematical calculations, including addition, subtraction, multiplication, and division.
• An effective communicator with strong verbal and written communication skills and the ability to interact professionally with customers, coworkers, supervisors, and cross-functional teams.
• Reliable, detail-oriented, and committed to maintaining accuracy, accountability, and professionalism in a security-focused environment.
• Able to remain calm under pressure, exercise sound judgment, and maintain situational awareness in a variety of work environments.
• Previous experience in private security, the military, law enforcement, or a related field is preferred.
• Adaptable, collaborative, and committed to delivering quality results
• Inclusive and team-oriented mindset

Supervisory Responsibility
This position does not have supervisory responsibilities.

Education
Requires a high school diploma or GED. Equivalent work experience may be considered in lieu of formal education.

Experience
Little to no prior professional experience required. Training will be provided.

Work Environment
This role involves work in both indoor and outdoor settings, including climate-controlled and non-climate-controlled areas. Employees may experience regular exposure to varying weather conditions and temperature changes.

Physical Demands
The physical demands here are representative of those that must be met by an employee to successfully perform the essential job functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands and fingers to handle or feel; and reach with hands or arms.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus.

This position requires regular standing, walking, bending, and use of hands and arms. May frequently lift or move items up to 25 lbs., and occasionally up to 50 lbs.

Travel
This role requires regular local travel between company locations or job sites. Travel is typically within the same day and does not require overnight stays.

Other Duties
This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities. Duties, responsibilities, and activities may change at any time with or without notice.

Starting Pay Range

$18.85 - $23.56 / hr