Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics.

At Qnity, we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us.

INTRODUCTION:

Qnity is a premier technology provider across the semiconductor value chain, empowering AI, high

performance computing, and advanced connectivity. From groundbreaking solutions for semiconductors

chip manufacturing, to enabling high-speed transmission within complex electronic systems, our high-

Performance materials and integration expertise make tomorrow’s technologies possible. More

information about the company, its businesses and solutions can be found at www.qnityelectronics.com.

WHY JOIN US?

Our purpose is Making tomorrow’s technologies possible

• To be a premier technology solutions provider across the semiconductor value chain, empowering AI, high performance computing, and advanced connectivity
• Innovative portfolio built on decades of leading-edge products and solutions.
• Mission-critical strategic Partner of Choice to fabs and industry leading OEMs.
• Best-in-class operating model with excellence and consistency in performance, quality, and reliability.

ROLE DESCRIPTION

The CMDB & ITOM Analyst is responsible for maintaining the accuracy, integrity, and governance of the ServiceNow CMDB while supporting ITOM Discovery, Asset Management, Service Mapping, and operational reporting initiatives. The role ensures Configuration Items (CIs) are accurately maintained, related, and governed to provide a reliable single source of truth for IT Operations, Service Management, Governance, and Leadership teams.

The position plays a key role in supporting infrastructure visibility, service dependency mapping, CMDB health, self-service enablement, and enterprise reporting while contributing to ongoing CMDB maturity and ITOM adoption programs

RESPONSIBILITIES

CMDB Data Maintenance & Governance

• Perform daily audits and validation of Configuration Item (CI) records.
• Maintain data normalization, CI relationships, and dependency mapping across servers, applications, and infrastructure assets.
• Ensure CMDB data accuracy, completeness, and compliance with governance standards.
• Support CMDB data load activities and ongoing maintenance.

Asset Bifurcation & Data Management

• Manage site-specific asset and CI tagging within CMDB.
• Maintain asset attributes and ownership information to support organizational separation initiatives.
• Ensure alignment between Asset Management records and CMDB data.
• Support the establishment of a trusted enterprise-wide source of asset information.

ITOM Discovery Support

• Execute and monitor Horizontal Discovery activities and discovery patterns.
• Reconcile duplicate, incomplete, or conflicting CI records.
• Support ServiceNow Discovery integrations and configuration activities.
• Contribute to Service Mapping readiness and infrastructure visibility initiatives.
• Maintain discovery reliability with target reconciliation error rates below 5%.

CMDB Health Management

• Conduct regular CMDB health assessments and data quality reviews.
• Identify and remediate orphaned, stale, duplicate, and incomplete CI records.
• Develop and execute CMDB health check queries and validation reports.
• Support governance, risk management, and compliance reporting activities.
• Partner with operational teams to improve data-driven decision making and reduce MTTR.

Knowledge Base & Self-Service Support

• Maintain and update CI-linked Knowledge Base articles.
• Validate service catalog workflows and self-service offerings.
• Ensure service documentation remains accurate and aligned with CMDB data.
• Support Service Desk and self-service optimization initiatives to improve user experience and ticket deflection.

Reporting & Service Mapping

• Develop and maintain Service Maps illustrating business service dependencies.
• Create executive dashboards and SLA reporting for leadership reviews.
• Produce operational metrics, health reports, and governance dashboards.
• Support decision-making through analysis and reporting of CMDB and ITOM performance metrics.

EDUCATION AND EXPERIENCE

Bachelor’s Degree in Information Technology, Computer Science, Engineering, Management Information Systems, or a related field.

Equivalent work experience may be considered in lieu of formal education.

3–5 years of experience in Configuration Management, CMDB Administration, ITSM, Asset Management, or related IT Operations functions.

Experience working with ServiceNow CMDB and ITOM Discovery.

Proven experience in data governance, service mapping, and CI lifecycle management.

Experience creating operational dashboards, KPI reporting, and executive-level reporting.

Familiarity with ITIL processes and service management best practices.

SKILL REQUIREMENTS

• Strong knowledge of ServiceNow CMDB architecture and Configuration Management principles.
• Experience with ITOM Discovery, Discovery Patterns, and Service Mapping.
• Understanding of CI relationships, dependency mapping, and asset lifecycle management.
• Experience with CMDB health monitoring and remediation activities.
• Ability to create dashboards, reports, and performance metrics.
• Working knowledge of ITSM modules including Incident, Change, Problem, and Knowledge Management.
• Strong analytical and troubleshooting skills.
• Excellent documentation and stakeholder communication abilities.

KEY COMPETENCIES

• Analytical Thinking

• Ability to interpret data, identify trends, and recommend corrective actions.

• Attention to Detail

• Ensures accuracy and consistency of CMDB and asset data.

• Problem Solving

• Identifies data quality issues and drives remediation efforts.

• Collaboration

• Works effectively across Infrastructure, Service Management, Asset Management, Governance, and Leadership teams.

• Continuous Improvement

• Drives CMDB maturity, operational excellence, and process optimization initiatives.

• Customer Focus

• Supports improved service delivery, self-service adoption, and operational visibility.

• Communication

• Clear verbal and written communication with technical and non-technical stakeholders.

KEY SKILLS FUNCTIONAL COMPETENCIES (Mandatory)

ServiceNow CMDB Administration

Configuration Management Database (CMDB) Governance

ServiceNow ITOM Discovery

Configuration Item (CI) Lifecycle Management

Service Mapping

Asset Management & Asset Bifurcation

CMDB Health Monitoring & Remediation

Dashboard Development & Reporting

Data Analysis & Data Quality Management

Infrastructure Dependency Mapping

Process Documentation

Incident, Change, and Problem Management Integration

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Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.

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