Cluster Director of People & Culture

JOB SUMMARY

Reporting to the Cluster General Manager, the Cluster Director of People & Culture will lead and shape the strategic direction of People & Culture operations across the Hotels. This role will champion a culture of excellence, inclusivity, and engagement while driving the full spectrum of talent and culture initiatives ranging from workforce planning and development to employee experience and organisational effectiveness etc.

Reporting to the Cluster General Manager, the Cluster Director of People & Culture will lead and shape the strategic direction of People & Culture operations across Sofitel Singapore Sentosa and Raffles Sentosa Singapore. This role will champion a culture of excellence, inclusivity, and engagement while driving the full spectrum of talent and culture initiatives ranging from workforce planning and development to employee experience and organisational effectiveness etc.

Strategic Leadership & Business Partnership

Act as a trusted thought partner to Cluster General Managers and Hotel Executive Committees. Develop and drive cluster-wide HR strategies that support operational goals and elevate both guest and team experiences. Champion organisational design, workforce planning, and change management initiatives.

Talent Acquisition & Workforce Planning

Lead talent attraction strategies with a strong focus on employer branding, market mapping, and proactive talent pipelining. Oversee workforce planning processes to meet current and future business demands. Embed diversity and inclusion into recruitment frameworks to support a dynamic and equitable workforce.

Talent Development, Learning & Succession

Design and execute accelerated leadership development and learning programs tailored to key talent segments. Build succession plans and capability development pathways aligned with property goals and brand standards. Foster a culture of feedback, coaching, and continuous development.

Culture, Engagement & Team Experience

Create an authentic, purpose-driven culture that resonates with both global brand identity and local heritage. Lead culture audits, implement engagement action plans, and advise on cross-cultural team dynamics. Serve as an advocate of psychological safety, workplace well-being, and team empowerment.

Employee Relations & Compliance

Ensure consistent interpretation and application of labour laws, hotel policies, and brand values. Maintain credibility and trust across all levels of the organisation through sound judgment and ethical leadership. Partner with legal and compliance functions to mitigate risk and manage workplace investigations with transparency and integrity.

Operational People & Culture Excellence

Streamline People & Culture operations through digital tools, shared services, and performance metrics. Own People & Culture reporting, dashboards, and KPI tracking to inform data-driven decision-making. Lead the budgeting process for People & Culture functions including compensation, benefits, and training.

Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to security / People & Culture team immediately. Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel. Perform any other duties and responsibilities that may be assigned.

Your Experience and Skills Include:

• Bachelor's degree in Human Resources, Business, or equivalent
• Minimum 10 years of relevant experience in a senior managerial appointment in the hospitality industry
• Deep understanding of the hospitality sector, ideally within luxury, lifestyle, or branded portfolios
• Strong business acumen, critical thinking and strategic decision-making skills
• Strong human relations and influencing skills
• Strong communications (verbal and written), planning and coordination skills
• Ability to work independently and take initiative
• Strong time management skills
• Effective change management skills
• Eye for detail and highly meticulous