Cloud Service Support Administrator/Analyst

NexGen Data Systems is seeking a Cloud Service Support Administrator/Analyst. The Cloud Service Support Administrator/Analyst shall perform tasks associated with the administration of Microsoft 365 Software as a Service (SaaS) offerings, to include AZURE Virtual Desktop, Intune, Exchange Online, OneDrive, Teams, and SharePoint. Additionally, the contractor will perform administrative functions associated with Azure Information Protection/data labeling and control.

Roles & Responsibilities:

• Perform administrative tasks associated with the management of Microsoft 365 SaaS offerings
• Manage Azure identities and governance
• Implement and manage storage
• Deploy and manage Azure compute resources
• Configure and manage virtual networking
• Monitor and back up Azure resources
• Configure and manage virtual networking
• Oversee the hierarchal management of SharePoint sites hosted in Flank Speed
• Manage tenant-wide configuration settings for Microsoft SaaS offerings
• Provide support for Teams Live Events as requested (e.g., conferencing/telephony support)
• Monitor Microsoft 365 Admin Center for service-related incidents, outages, and feature releases
• Manage Azure Information Protection data labels and controls
• Participate in various ITSM roles and activities (as required) including but not limited to; change management, incident management and problem management
• Monitor, analyze and respond to alerts from M365 SaaS cloud operational and security tools and services
• Perform M365 SaaS cloud service operations, analyze operational performance and trends, and support applications and systems on premise, and in cloud, inclusive of network, server, and endpoints
• Deploy and manage virtual machines in Azure to support a large user base
• Provide technical support to the Enterprise Flank Speed Tier 2 service desk for troubleshooting issues as required
• Manage Windows image to include group policy and end user software
• Oversee the hierarchal management of SharePoint sites hosted in Flank Speed
• Manage tenant-wide configuration settings for Microsoft SaaS offerings

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.