We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans, and Individuals with Disabilities.

SUMMARY

Responsible for installation, operation, configuration, maintenance and troubleshooting of all company Server systems, email server, firewall, proxy and intrusion detection systems including everyday addition, deletion or modifications of any Active Directory element or system in the company.

ESSENTIAL DUTIES AND/OR RESPONSIBILITIES include the following. Other duties may be assigned.

• Installation, operation, configuration, maintenance and troubleshooting of all company Server systems and maintenance and troubleshooting of the Cloud Services infrastructure including everyday addition, deletion or modifications of any Active Directory element or system in the company.

• Migration, operation, configuration, maintenance and troubleshooting of all company outsourced Email Services systems including everyday addition, deletion, or modifications of any email element in the company to Hosted Exchange Platform.
• Installation, operation, configuration, maintenance and troubleshooting of all company Firewall, Proxy and Intrusion detection systems including everyday addition, deletion, intrusion detection reporting or modifications of any email element or email system in the company.

SUPERVISORY RESPONSIBILITIES

This Job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge

Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures.

Spanish and English Language — Knowledge of the structure and content of the Spanish and English language including the meaning and spelling of words, rules of composition, and grammar.

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Ability to understand Customer Request or needs and address them properly, able to manage multiple tasks, problem solving and communications kills.

Skills

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made

Speaking — Talking to others to convey information effectively.

Mathematics — Using mathematics to solve problems.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Writing — Communicating effectively in writing as appropriate for the needs of the audience.

Time Management — Managing one's own time.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Reasoning Ability

Ability to understand User needs and address them properly, able to manage multiple tasks, analysis, project management, problem solving and communications skills.

Other Skills

Ability to utilize computers, servers, routers, operating systems, firewalls including MS Office, SQL, and any other applications with PC Troubleshooting tools. General Telecommunication and Backup system maintenance, Computers networks operation maintenance, Hubs, Switches and Fiber Optics Systems, Microsoft Server O.S., Exchange email and Veritas Software Backup systems.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is usually quiet.

While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

EMPLOYER’S RIGHT

This Job description does not list all the duties of the job. You may be asked by Supervisors or Managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this Job Description.

WorldNet Telecommunications has the right to revise this job description at any time. This job description is not a contract for employment.