Cloud MSP IT Help Desk Support
360 Networks · Wood-Ridge, New Jersey, US ·
- Seniority
- Junior
- Category
- Support
Level Up Your IT Career at 360 Networks!
Are you an MSP pro ready to tackle complex IT challenges? At 360 Networks, we’re not just another IT company—we’re a fast-growing, collaborative team where your skills are valued, your ideas make an impact, and your work directly drives client success.
Benefits That Actually Matter:
Healthcare costs are no joke, so we make sure you’re covered. We offer industry-leading medical plans with strong employer contributions, paid time off, professional development opportunities, and more—helping you focus on IT, not your wallet. At 360 Networks, your career growth and well-being are top priorities.
Are you an MSP pro ready to tackle complex IT challenges? At 360 Networks, we’re not just another IT company—we’re a fast-growing, collaborative team where your skills are valued, your ideas make an impact, and your work directly drives client success.
Benefits That Actually Matter:
Healthcare costs are no joke, so we make sure you’re covered. We offer industry-leading medical plans with strong employer contributions, paid time off, professional development opportunities, and more—helping you focus on IT, not your wallet. At 360 Networks, your career growth and well-being are top priorities.
- Healthcare You Can Count On: We offer Horizon Blue Cross Blue Shield of New Jersey medical coverage with a low $1,500 deductible — real protection that helps keep medical costs down and protects you and your family.
- 401(k) You’ll Want to Use: Secure your future with our Fidelity Investments 401(k) plan with up to a 4% employer match — we help you build retirement savings, not just pay your bills.
- Time Off & Growth Support: Paid time off + professional development assistance means you recharge, level up your skills, and avoid burnout — because great talent thrives when supported.
Job Requirements:
- Understand and solve customer technical problems over the phone or in-person as needs warrant.
- Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion.
- Monitor and troubleshoot back up or other regularly scheduled client work.
- Work within a ticketing system to track and escalate customer problems.
- Maintain a positive phone demeanor and ensure customer satisfaction.
- Perform remote maintenance as needed.
- Other duties as assigned.
- Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, Entra, Intune, FortiGate and Meraki Firewalls, and others.
- Spot themes and proactively work to solve them.
Preferred Knowledge and Qualification:
- Good working knowledge of basic LAN network.
- Experience with access control.
- Experience with surveillance cameras.
- Experience with setup of network switches and routers.
- Must have your own basic tools.
- Create and maintain documentation on a consistent basis with multiple different networks.
- Work as part of a team to support users.
- Configure basic IT equipment such as IP Cameras, NVR, FortiGate and Meraki Firewalls,, VOIP Phones, Managed Switches, and Access Points.
- Thorough knowledge of common end-user software: Microsoft, Apple, Adobe, web browsers, email, etc.
- Experience supporting an environment of Windows and Mac computers.
- Ability to work with different types of software and applications, troubleshoot IT hardware, and test and fix network wiring.
- Excellent verbal and written communication skills for communicating with end users and upper management.
- Must be able to maintain confidentiality.
- Candidate should feel comfortable in taking initiative and taking direction from colleagues.
- Preferred Experience in Information and Technology.
- Preferred Experience in entry level networking and system applications.
- Preferred Comp TIA A+ Certification and Comp TIA Network + Certification.
- Must have a valid driver’s license and own vehicle to get around. Gas and tolls and millage is reimbursable.
If you would like to work in a fast-growing firm that will support your learning, then Apply Now!