Cloud Engineer

Salary: RM 8,500 – RM 12,500 per month

Job Summary:
We are looking for a Cloud Engineer to manage the after-sales operation and maintenance of private cloud environments. The role involves ensuring service stability, handling incidents, performing resource expansion, and optimizing system performance. You will work closely with customers to resolve technical issues, improve operational efficiency through automation, and contribute to continuous product and process improvement. Candidates with experience in major cloud platforms (AWS, Azure, or Oracle) and a strong background in Linux, containers (Docker/K8s), and networking are highly preferred.

Job Description：

1. Responsible for the after-sales operation and maintenance of private cloud products, including service inspection, emergency fault handling, resource expansion, and version change;

2. Manage customer issues, continuously track stability risks and issues, ensure stable operation of the customer environment, and promote product improvement and optimization;

3. Identify the urgent and important events of the customer, timely pull the back-end resources to promote the problem-solving, reduce the impact of the customer's business;

4. Continuously accumulate operation and maintenance experience, accumulate SOPs, improve the technical ability and service level of the team, and provide high-quality operation and maintenance services to customers.

Requirements:

1. Computer Science information technology or a related field, more than 3 years of practical experience in cloud computing delivery/operation, proficient in at least one mainstream cloud platform (AWS/Azure/Oracle) product, such as AWS EC2, ELB or Azure VM, VNet services

2. Deep understanding of Linux operating system, container, network-related concepts (Docker/K8S, TCP/IP, DNS, VPC), with strong troubleshooting ability

3. Familiar with at least one scripting language (Python, PowerShell, Shell), can complete automation tasks

4. Understand the operation and maintenance changes and data security regulations, have a sense of reverence and compliance for the production environment.

5. Strong problem-solving ability, proactive work attitude and good teamwork ability.

6. Preference will be given to candidates who hold relevant cloud certifications (such as AWS Certified Systems Operations Engineer, Azure Certified Administrator Associate).

7. Able to accept to work rotational shift 24*7.

岗位简介：
我们正在招聘一名云运维工程师（Cloud Engineer），负责私有云环境的售后运维管理。该职位需保障服务稳定运行，处理突发故障，执行资源扩容及系统优化。您将与客户紧密合作，解决技术问题，通过自动化提升运维效率，并持续优化产品与流程。具备主流云平台（如AWS、Azure或Oracle）经验，以及扎实的Linux、容器（Docker/K8s）与网络基础者优先。

岗位内容：

• 负责私有云产品的售后运维保障，包括服务巡检、故障应急处置、资源扩容、版本变更等；

• 做好客户问题管理，持续追踪稳定性风险和问题，保障客户环境稳定运行，推动产品改进优化；

• 识别客户的紧急重要事件，及时拉通后端资源推动问题解决，降低客户业务影响；

• 持续积累运维经验，沉淀SOP，提升团队的技术能力和服务水平，向客户提供高质量的运维服务
  

任职要求：

• 计算机科学、信息技术或相关专业，3年以上云计算交付/运维实操经验，熟练掌握至少一个主流云平台（AWS/Azure/Oracle）产品，例如AWS EC2、ELB 或Azure VM、VNet等服务

• 深入理解Linux操作系统、容器、网络相关概念（K8S、TCP/IP、DNS、VPC），具备较强的故障排查能力

• 熟悉至少一种脚本语言（Python、PowerShell、Shell），可完成自动化任务

• 了解运维变更及数据安全相关规范，对生产环境有敬畏和合规意识

• 具备较强的问题解决能力、积极主动的工作态度及良好的团队协作能力

• 持有相关云认证（如AWS认证系统运维工程师、Azure认证管理员助理）者优先考虑

• 能够接受轮班工作24*7