Clinical Success Manager, EMEA

radformation · Remote Italy · 4 weeks ago

Work mode: Remote
Category: Management
Experience: 2+ years

About Radformation

Radformation specializes in Radiation Oncology workflow automation. Our solutions save clinics time, eliminate planning errors, and enable the design of optimal treatments for patients. Our software focuses on three key areas:

Time savings through automation
Error reduction through automated systems
Increased quality care through advanced algorithms and workflows

We are a fully remote, mission-driven team united by a shared goal: to reduce cancer’s global impact and help save more of the 10 million lives it claims each year. Every line of code, every product release, and every conversation with our customers brings us closer to ensuring no patient’s treatment quality depends on where they live.

Why this role matters

We are looking for a highly motivated individual who has a passion for treatment planning and enjoys an engaging work day. The Clinical Success Manager will bring their upbeat personality to this role to give presentations to clinics, solve problems on the fly with customers, and proactively reach out to clinics to check in and hear feedback. The Clinical Success Manager will help mentor clinics as they join the Radformation community to assist them in establishing the most efficient workflow and an increase in clinical safety.

This role is ideal for someone looking to take their treatment planning skills to the next level and expand their clinical skill set. As the Clinical Success Manager, you will develop relationships with clinics and incorporate feedback into creating clinics’ dream products. With your clinical background, you will have the ability to teach and improve efficiency in Radiation Oncology clinics throughout the EMEA region.

Responsibilities include:

Demo, install, and train clinics on Radformation’s suite of automation tools
Work with clinics to understand their issues and provide a solution independently and/or with the help of the programming team
Work with the EMEA sales team to demonstrate software to prospective customers and provide training to newly installed clinics
Proactively check in with current customers to hear feedback and share new features
Host webinars to answer clinics’ questions and highlight features
Develop training materials to distribute to clinics
Collaborate with clinics on research projects and recruit reference sites with the EMEA sales team
Attend congresses and on-site meetings to demonstrate the software and meet with clinicians
Up to 15% travel

Required Experience

Minimum 2 years experience of clinical treatment planning
Strong critical thinking skills
Exceptional presentation skills
Positive attitude and a passion for excellence in patient care
Fluent in English, both written and spoken
Fluent in Italian and/or German, both written and spoken

Preferred Experience

5 years experience of clinical treatment planning
Teaching experience in treatment planning
Customer success experience
Fluent in French or Spanish

Abilities

Passionate about helping other clinics and creating an impact in their workflow
Enthusiastic about learning new technologies and sharing them with the healthcare community
Thrives with a busy schedule and constant learning environment
Excels at multi-tasking and managing multiple projects simultaneously
Enjoys listening to clinics’ needs and developing relationships with clinical leaders
Master of treatment planning and radiation oncology clinical workflow
Ability to maintain a positive attitude in a fast-paced and ever-changing work environment
Strong organizational skills and ability to work independently
Excellent communication skills, both written and oral
Compassionate and welcoming of ideas and feedback

Benefits & Perks — What Makes Us RAD

We care about our people as much as we care about our mission. We offer competitive compensation, benefits, and the opportunity to make an impact in the fight against cancer.

For US teammates (via TriNet):

Health & Wellness

Multiple high-quality medical plan options with substantial employer contributions toward premiums, often covering the full cost depending on the plan selected.
Health coverage starting on day one
Short-term and long-term disability and supplementary life insurance

Financial & Professional Growth

401(k) with employer match vested immediately
Annual reimbursement for professional memberships
Conference attendance and continued learning opportunities

Work-Life Balance & Perks

Self-managed PTO and 10 paid holidays
Monthly internet stipend
Company-issued laptop and one-time home office setup stipend
Fully remote work environment with virtual events and yearly retreats, because we like to have fun while doing work that matters

For global teammates (via Deel):

At Radformation, we want every team member to feel supported, no matter where they live. For teammates outside the US, we provide benefits that align with local laws and standards, working with our Employer of Record (EOR) partners to ensure fairness and equity. This means your benefits package will be locally compliant, competitive, and designed to support your health, financial security, and work-life balance.

Our Commitment to Diversity

Cancer affects people from every walk of life, and we believe our team should reflect that diversity. Radformation is proud to be an equal opportunity workplace and an affirmative action employer. We welcome candidates from all backgrounds and are committed to fostering an inclusive environment for all employees.

Agency & Candidate Safety Notice

Radformation does not accept unsolicited resumes from agencies without a signed agreement in place. We do not partner with third-party recruiters unless explicitly stated. All legitimate communication from Radformation will come from an @radformation.com email address. If you receive outreach from another domain or via unofficial channels, please contact [email protected].

AI & Hiring Integrity

At Radformation we believe AI can be an incredible tool for innovation, but our hiring process is all about getting to know you, your skills, experience, and unique approach to problem solving. We ask that all interviews and assessments be completed without tools that generate answers in real time. This helps ensure a fair process for everyone and allows us to see your authentic work. Using such tools during the process may affect your candidacy.