Clinical Skills and Operations Specialist - Full Time (Center City)

Job Details

The Clinical Skills and Simulation Operations Specialist (CSSOS) supports the planning, setup, implementation, and delivery of clinical skills labs and simulation activities at the assigned campus location. This role applies simulation and instructional technologies - including computers, audio-visual (AV) systems, networking, clinical task trainers, mid- and high-fidelity manikins, and virtual and shared virtual reality platforms - to ensure effective learning experiences. The specialist maintains a safe, organized, and efficient simulation environment by managing equipment and inventory, adhering to safety and infection control protocols, and supporting faculty and facilitators during simulation sessions. Responsibilities include preparing and breaking down simulation activities, troubleshooting technical issues, and ensuring operational readiness of all equipment and supplies. This role also requires accountability for operational efficiency, protection of student privacy, and effective use of time and resources in lab and simulation settings.

Job Description

ESSENTIAL FUNCTIONS:

• Prepare, set up, and break down clinical skills labs and simulation activities, including equipment, supplies, and technology
• Provide real-time technical support to faculty, staff, and students during simulation sessions
• Troubleshoot and resolve hardware and software issues; install and update applications and simulation software
• Maintain and service simulation equipment, including computers, manikins, AV systems, and emerging technologies (e.g., VR platforms)
• Facilitate simulation scenarios and operate manikins in support of academic programs
• Train faculty and staff on the use and operation of simulation technologies and equipment
• Maintain logs of equipment maintenance, updates, and repairs
• Manage inventory of simulation supplies and equipment, including:
  • Conducting regular inventory counts of durable and disposable items
  • Monitoring and tracking inventory levels
  • Preparing and submitting purchase requests for low-stock items
  • Receiving, inspecting, and documenting deliveries
  • Organizing and maintaining clean, safe storage areas
  • Investigating and resolving inventory discrepancies
  • Preparing reports on inventory usage and trends
• Serve as a resource for simulation technology and IT-related inquiries
• Communicate effectively with the Director of Simulation, campus simulation staff, IT support, external vendors and other stakeholders
• Collaborate with simulation leadership and staff across campuses to ensure consistency and best practices
• Maintain current knowledge of simulation technologies, equipment updates, and industry best practices
• Ensure compliance with safety protocols, including sharps precautions and proper equipment handling and cleanup
• Interact professionally with faculty, staff, students, and visitors in alignment with institutional values
• Perform other duties as assigned

OTHER FUNCTIONS AND COMPETENCIES:

This position requires the following:

• Exceptional diagnostic and troubleshooting skills
• Knowledge of IP networking, and related network services
• Effective professional communication skills (written, verbal, and electronic)
• Ability to effectively work in a team environment
• Working knowledge of simulation products such as Laderal, Gaumard, and CAE
• Physical ability to lift, move, and set up equipment weighing up to 50 pounds without assistance

EDUCATIONAL/TRAINING REQUIREMENTS:

• High School Diploma or GED required. (Bachelor’s degree in information technology and/or related field preferred.)

CERTIFICATES, LICENSES, AND REGISTRATION:

• Certified Healthcare Simulation Operations Specialist® (CHSOS®) certification preferred.

EXPERIENCE REQUIREMENTS:

• Previous professional experience in healthcare, academic institution or related discipline preferred.
• IT support experience preferred
• Project management experience preferred
• Customer service experience and excellent organizational and customer service skills
• Extensive experience with hardware/software platforms required including Microsoft Office (Word, PowerPoint, and Excel)

ADDITIONAL INFORMATION:

• Must be able to work evenings and weekends as required by simulation activities
• This position requires flexibility and adaptability in a dynamic environment with changing priorities and frequent interruptions

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

901 Walnut Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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