We're excited to offer an opportunity for a motivated leader to step into the role of Clinical Services Manager. This position plays a key role in supporting our clinical teams, strengthening daily operations, and advancing our commitment to exceptional patient care. The Clinical Services Manager partners closely with providers and staff to foster a positive work environment, promote professional growth, and drive continuous improvement across our clinics. If you're passionate about leadership, collaboration, and making a meaningful impact within our organization, we encourage you to apply.
ABOUT BONE & JOINT Bone and Joint has one of the most comprehensive teams of orthopedic, pain management, podiatric, physical and occupational therapy experts in Northcentral Wisconsin. We aren't a division of another corporate healthcare organization; Bone & Joint belongs to us and we have numerous locations throughout Central Wisconsin. Our mission is to be the Best place for patients to receive care, the Best place for employees to work, and the Best place for physicians to practice medicine.
A DAY IN THE LIFE OF A CLINICAL SERVICES MANAGER No two days are the same. As a Clinical Services Manager, you balance people leadership, operational oversight, and real-time problem solving to keep clinics running smoothly and patients at the center of everything you do.
Your day may include rounding with staff and providers, adjusting staffing or schedules to meet patient demand, monitoring productivity and key performance metrics, and addressing issues as they arise. You coach and mentor team members, support performance and development, lead team huddles, and step in to assist during high-volume periods when needed.
You'll collaborate across departments to improve workflows, patient access, and communication while overseeing training, compliance, and quality initiatives. Time is also spent reviewing patient feedback, supporting service recovery, managing supplies and budgets, participating in leadership meetings, and advancing projects such as accreditation, regulatory readiness, and process improvements.
Every day brings new priorities-but the focus remains the same: supporting your team, driving operational excellence, and delivering a consistent, high-quality patient experience.
QUALIFICATIONS FOR A CLINICAL SERVICES MANAGER •Minimum of 3 years' healthcare supervisory / management experience required. •Knowledge of the principles and practices of health planning, healthcare and management sufficient to manage, direct and coordinate the operations of a clinic, normally acquired through completion of an Associate Degree in Health, Business Administration or equivalent. •Demonstrated competency with Meaningful Use and Quality Improvement measures/outcomes. •Demonstrates proficiency with healthcare technology and the ability to quickly learn and help implement new systems that support regulatory compliance, clinical documentation, and patient care excellence. •Demonstrated experience collaborating with teams to identify opportunities for workflow improvements and leads change management. •Basic Life Support certified. •WI Driver's License.
WORK SCHEDULE This is a full-time, exempt leadership position that typically follows a Monday through Friday daytime schedule. Work hours may vary based on operational needs, and occasional early mornings, extended hours, or on-call support may be required to ensure adequate clinic coverage, manage high patient volumes, or address urgent situations. This position requires travel to outreach, with primary support in our Wausau and Plover facilities.
READY TO JOIN OUR TEAM? If you think you have what it takes to do this job, then the next step is to fill out our online application. Don't worry, the application is pretty simple as it asks for your resume and to answer some questions to help us get to know you better. We should warn you though, if you are selected to move forward in the hiring process, we will require that you provide us with further details to help us further understand your interest.