Clinical Performance Analyst

Essential Responsibilities

Patient Care

• Provides high-quality direct patient care under the supervision of a registered nurse.
• Assists with activities of daily living, vital signs, specimen collection, EKGs, glucose monitoring, and other delegated patient care activities.
• Accurately documents patient information according to hospital policy.
• Communicates changes in patient condition promptly to the nursing team.

Clinical Analytics & Data Management

• Develops, maintains, and updates Excel dashboards, reports, and data trackers.
• Performs data collection, validation, and trend analysis for nursing quality indicators.
• Creates pivot tables, charts, formulas, conditional formatting, and automated reports.
• Assists leadership with monitoring key performance indicators (KPIs), including:
• Falls
• Pressure injuries
• Patient satisfaction
• Staffing productivity
• Overtime utilization
• Patient throughput
• Quality and safety metrics
• Identifies trends and opportunities for operational improvement.
• Supports preparation of reports for nursing leadership meetings, quality committees, and regulatory surveys.

Operational Support

• Assists with scheduling reports, staffing analysis, and productivity monitoring.
• Supports process improvement initiatives using Lean, PDSA, or A3 methodologies.
• Maintains confidential databases and ensures data accuracy.
• Collaborates with nursing leadership, quality, infection prevention, finance, and clinical departments on performance improvement projects.

Qualifications

• High school diploma or GED required.
• Certified Nursing Assistant (CNA) or Patient Care Technician certification preferred.
• Minimum 2 years of patient care experience.
• Advanced Microsoft Excel skills required, including:
• Pivot Tables
• VLOOKUP/XLOOKUP
• INDEX/MATCH
• Charts and graphs
• Data validation
• Conditional formatting
• Dashboard development
• Experience with Microsoft Office Suite.
• Experience with electronic health records (Epic, Cerner, Meditech, etc.).
• Strong analytical, organizational, and communication skills.
• Ability to maintain confidentiality and work independently.

Preferred Qualifications

• Experience with Power BI or Tableau.
• Knowledge of healthcare quality metrics and regulatory standards.
• Experience supporting nursing leadership or quality improvement initiatives.
• Familiarity with Lean Healthcare, Six Sigma, or performance improvement methodologies.

Core Competencies

• Advanced analytical thinking
• Data visualization and reporting
• Problem-solving
• Attention to detail
• Time management
• Collaboration and teamwork
• Customer service
• Clinical excellence
• Continuous quality improvement

This role is ideal for a high-performing Patient Care Technician who excels at both bedside care and transforming healthcare data into meaningful insights that support nursing operations, quality improvement, and executive decision-making.