Clinical Informatics Analyst

Title: Informatics Analyst
Reports To: Manager of Informatics
Class: Full-Time
Type: Salaried, Exempt

The Informatics Analyst provides support and expertise to advance the safety, efficiency, and quality of outcomes of our customers and those they serve through our portfolio of technology and services.
Duties include, but are not limited to:

Lead assessment meetings by exploring system capabilities and best practices with customer
Create and maintain documentation of user requirements and system configuration
Review system design and confirm facility layout with customer
Work closely with internal teams to relay requested system design modifications
Modify and develop system configurator to reflect the functionality depicted in assessment documentation
Adhere to customer’s defined policy for system governance and change management
Lead efforts to develop, display, and understand customer performance metrics using both proprietary and non-proprietary platforms
Research, document, and collate baseline assessments of our customers’ integrated systems
Participate in continuous improvement huddles with customers to promote adoption of technologies and ongoing optimization of systems through:

Consultative discovery meetings
Analysis of current state operations and desired outcomes
Providing recommendations for configuration changes, process improvement, and system support needs

Work closely with Application Specialists to develop plans for training, implementation, and adoption of technology
Work closely with Technicians and Application Specialists to ensure correct system configuration performance
Triage customer issues and provide a resolution or refer to other subject matter experts when necessary
Present a positive attitude and self-assured image to the community on behalf of SWC
Maintain a commitment to achieve a “best in class” program through continuous improvement
All other duties assigned

Travel obligations include, but are not limited to:

Occasional day travel within governed region is required
Infrequent overnight travel for special events and team member functions

Administrative responsibilities include, but are not limited to:

Maintain data for benchmarking customer performance metrics
Maintain current state documentation for any/all governed systems
Assist with producing supporting material for presentations
Attend coordination meetings and update status of all assigned activities
Accurately record time allocated towards projects, service contracts, etc.
Additional responsibilities as assigned

Education/Experience: Bachelor’s or Master’s Degree in Clinical Informatics, Health Informatics, Data Analytics, Healthcare Administration, Business Administration, OR equivalent work experience demonstrating proficiency in field preferred

Desirable Experience:

Process Improvement Training

Nursing

Clinical IS Experience

Data-Driven Decision Making

Clinical Informatics

Project Management or Coordination

Skills:

Strong client-facing and communication skills.
Advanced troubleshooting, multi-tasking skills, and time management skills.
Ability to effectively present and disseminate technical information to diverse groups.
Ability to learn in both an organized classroom environment and individually.
Ability to continuously learn new technologies and have a technical curiosity.
Creative aptitude and passion for using data and research to tell a story
Attentive to detail
Comprehensive knowledge of management methods, techniques, and the Microsoft Suite of software solutions.

Physical, Mental, and Environmental Requirements:

Employees must stand, walk, climb, sit, and use their hands and fingers.
Some lifting of objects up to fifty pounds is required.
Reaching, grasping, and carrying activities are also required.
The noise level in the work environment is usually moderate.
Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.

SWC reserves the right to change any or all this statement as required to allow the company to respond to market changes or changes in operational workflow.