Clinical Application Analyst - FT

Job Summary:

This position is responsible for being the subject matter expert for the electronic medical record (Oracle Millennium) for the hospitals and clinics and all other clinical applications supported by the IT department. Responsible for assisting in the day-to-day maintenance and function of the various applications managed by MIS department, including but not limited to frontline trouble shooting, monitoring queues, user maintenance, assisting with upgrades, testing, and implementations and configuring systems to match specific clinical needs and improve operational efficiency. Also responsible for understanding customer needs, researching issues and designing and delivering quality resolutions. Works to continually assist in improving systems through upgrades, expansion, optimization and other ongoing development efforts. Works to educate and train new and existing users on various clinical applications.

Analyst must be an example of living the Core Values of Arkansas Heart Hospital: Highest Expectations in Quality, Excellence through Innovation, Accountability through ownership, Resilience without Compromise, Teamwork with results

Work Schedule

Monday - Friday, 40 + hours per week with some weekend and after-hours support required.

Primary Duties

• Create and maintain user access for clinical applications for all departments.
• Create and maintain education for end users.
• Assist with maintenance of all clinical applications including building user accounts, monitoring queues, correcting and filing failed documents. Optimizing the EMR to meet the ongoing needs of patient care and meeting regulatory requirements.
• Provides on-call support for clinical applications/systems.
• Provides technical support and end-user training for clinical applications/systems.
• Maintains current knowledge of health reform initiatives, HIPAA compliance and patient care as they pertain to clinical application/system needs.
• Monitors and reports on project activities and reports on status within published timelines.
• Reviews documentation release(s) by software developers to keep apprised of changes and upcoming developments in software applications.
• Communicates any software problems and issues to the software development and support teams.
• Prepares complex program, system and user documentation for enhancements.
• Performs complex analysis and troubleshooting for various clinical applications.
• Provides technical support and end-user training for EMR, PACS systems and other clinical applications.
• Explains technical material in an understandable manner to less technically proficient users.
• Manage 3rd party Vendors to contractual obligations and escalate issues as needed.
• Performs other duties as assigned.

Key Relationships

• Build relationships with Clinical staff – help them be efficient and improve patient experience
• Maintains positive relationships with internal customers. Is effective in interacting with others and problem-solving.
• Maintains positive relationships with external customers. Is effective in interacting with others and problem-solving.
• Proactive in meeting customer’s needs. Responds promptly to customer needs or requests.
• Keeps Director informed of problems, recommends solutions.
• Participates in education/development of peers and other staff.