Clinic Operations Manager

Connect n Care ABA is looking for an organized, proactive, and people-focused Clinic Operations Manager to help lead the day-to-day operations of our Charlotte, NC clinic.

This is a key role within the clinic, working closely with the Clinic Director and clinical team to keep operations running smoothly, ensure staff and clients have the support they need, and create a welcoming, organized environment for everyone who walks through our doors.

What You'll Do:

Clinic Operations & Organization

• Support the Clinic Director with the day-to-day operations and organization of the clinic.
• Monitor clinic budgets, operational expenses, and resource needs.
• Order and maintain therapy supplies, office supplies, equipment, and other materials needed for daily operations.
• Maintain a clean, organized, welcoming, and functional clinic environment.
• Create and maintain organizational systems that help the clinic operate efficiently.
• Identify operational needs and recommend solutions to ensure the clinic has the resources necessary to support clients and staff.
• Help implement clinic policies, procedures, and operational initiatives.

Scheduling & Staffing Support

• Work closely with the Clinic Director to coordinate client and staff scheduling needs.
• Monitor daily staff availability and coverage to help maintain appropriate staffing levels.
• Assist with forecasting staffing needs based on current and anticipated client needs.
• Manage employee time-off requests in accordance with company policies.
• Help identify and address scheduling or coverage gaps as they arise.
• Support staff with day-to-day administrative and operational needs.

Family & Client Support

• Serve as a friendly and reliable point of contact for families regarding administrative and operational questions.
• Provide administrative support and guidance to families throughout the client experience, from onboarding through ongoing services.
• Help ensure families have a positive, organized, and supported experience at the clinic.
• Address day-to-day concerns and coordinate with the appropriate team members when additional support is needed.

Team & Clinic Culture

• Foster a positive, professional, collaborative, and encouraging clinic environment.
• Build strong working relationships with clinical, administrative, and operational team members.
• Help create an environment where staff feel supported and the clinic functions as a cohesive team.
• Identify operational challenges and take initiative to help resolve them.
• Escalate concerns to the Clinic Director when appropriate.
• Maintain confidentiality of client, family, and employee information.
• Take on additional responsibilities and projects as needed to support the success of the clinic.

What We're Looking For:

• Associate or Bachelor's degree preferred.
• High school diploma or equivalent required.
• Previous experience in healthcare, behavioral health, ABA, clinic operations, or a similar clinical environment preferred.
• Experience with scheduling, staffing coordination, administrative operations, or team support is a plus.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and follow-through.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable adapting to changing staffing, scheduling, and operational needs.
• Strong problem-solving skills and sound judgment.
• Professional, approachable, dependable, and service-oriented.
• Comfortable working with families, employees, and clinical professionals.

The Clinic Operations Manager helps create the foundation for a successful clinic. While the clinical team focuses on providing high-quality care, you help make sure the people, schedules, supplies, systems, and day-to-day operations are in place to support them.

You'll have the opportunity to make a meaningful impact not only on clinic operations, but also on the experience of our clients, families, and employees.

Work Environment:

This is a full-time clinic-based position with regular interaction with clients, families, clinical staff, and other team members.

The role includes:

• Frequent computer and phone use.
• Regular sitting, standing, and walking throughout the clinic.
• Moving throughout the clinic to support daily operations.
• Occasional lifting or carrying of supplies and materials.
• Flexibility to respond to changing staffing, scheduling, and operational needs.
• Maintaining a professional, organized, and welcoming clinic environment.

Connect n Care ABA is committed to creating a supportive, collaborative workplace where our employees can do meaningful work and make a difference in the lives of the individuals and families we serve.